TOPIC TASTER: Mediation Skills

Weds, 23rd April 2025 | 09:30 – 12:30 BST | Online via Zoom

DURATION:3 hours

LOCATION:Online

Trainer for this upcoming session:

Cameron Duncan
TRAINING & EVENTS MANAGER at the TCM group

If you would like to discuss Cameron's post in more detail, please contact Cameron at Cameron.Duncan@thetcmgroup.com

What people say

"This has been a really engaging and interesting course. I've definitely come away with new skills that I will not only use in this process but also in my everyday working life. The experience has been fantastic, and I’ve learned valuable skills that will not only help me in my day-to-day work but also enable me to support and assist others. Thank you both for such a great experience!"

Jillian Scott, ER Advisor at Govia Thameslink Railway

Coming to you later in April, our Topic Taster on Mediation Skills, in partnership with our Mediation Company at TCM. Join us to explore effective mediation strategies for resolving workplace conflicts. Learn from our panel of expert mediators, renowned for their ability to resolve over 93% of workplace disputes. Gain valuable insights from TCM Academy’s Mediation Skills training, designed to equip you with the tools and techniques needed to transform dysfunctional and destructive conflict into functional and cooperative dialogue.

This topic taster will delve into the exploration of the key competencies, techniques, and strategies essential for effective mediation in the workplace. We will cover critical areas such as understanding the causes and nature of conflict at work, the pivotal role of the mediator, problem-solving skills, and strategies for overcoming impasse and potential blocks. This session will provide you with a practical understanding of how to navigate and resolve conflicts constructively, enabling you to foster a more harmonious and productive work environment.

As workplace dynamics continue to evolve, the ability to manage conflict effectively is more important than ever. With the right tools and frameworks, leaders and mediators can transform challenges into opportunities for growth and collaboration. By mastering the art of mediation and conflict resolution, this course empowers you to build trust, enhance communication, and drive successful outcomes even in the most challenging situations.

Why Choose the Mediation Skills Topic Taster?

This session offers a unique opportunity to explore the core principles of our Mediation Skills training and experience how it can transform your approach to resolving conflict within your organisation. In this introductory session, you will:

Understand the causes and nature of conflict at work: Learn how to identify and address the root causes of workplace disputes, ensuring a proactive approach to conflict management.
Master the role of the mediator: Discover the key skills and strategies needed to effectively mediate conflicts and create a positive resolution environment.
Develop problem-solving skills: Gain valuable techniques for overcoming impasse and potential blocks during conflict resolution.
Enhance communication and collaboration: Learn how to foster open dialogue, build trust, and encourage cooperation among teams to achieve sustainable conflict resolution.

Join us to gain practical, actionable insights that will empower you to handle workplace conflicts with confidence and transform destructive disputes into productive, cooperative outcomes.

As with all our Topic Tasters it will be hosted by TCM Academy’s Training and Events Manager, Cameron Duncan, alongside one of our expert Consultant Partners from the Mediation Company. Additionally, TCM’s Customer Success Manager at The Mediation Company, Emily Reilly, will share her insights and thoughts on The Mediation Company. Together, they will provide valuable perspectives on the current importance of mediation as an informal practice to resolve conflict and how effective it can be in fostering positive workplace dynamics.