About the course

When teams experience destructive conflict, they may become divided, damaged and dysfunctional. In a dynamic and diverse workplace, conflicts increasingly nvolve multiple parties. This two day programme will equip mediators, facilitators, coaches and change agents with the skills and processes that they need in order to resolve team conflicts across a diverse range of industries. The course is delivered by The TCM Group’s highly
experienced mediators who draw upon their vast depths of knowledge and experience to ensure that delegates become industry standard team mediators.The course provides experienced mediators, coaches and facilitators with the skills and tools needed to resolve a wider range of internal disputes.

“This was one of the most enjoyable and
worthwhile training experiences that I have ever
had the pleasure of attending and one that I
personally believe will make a difference every
day… Many thanks.”

Brian Ellis, Senior Manager at Royal Mail

Key facts...

This section explains how the training works:

Duration:  2 days
Delivery: In-house and Open Access Course (London and regional)
Suitable for: Mediators, facilitators, coaches and change agents
Learning outcomes: Learn how to mediate team disputes effectively
Trainers: Delivered by TCM resolution consultants.
Delivery: In-house and Open Access Course (London and regional)
Cost: £695 + VAT

Who should take this course?

Mediators, facilitators, coaches and change agents.

Team Facillitation Skills Factsheet Dropshadow

Key Benefits:

  • Understand the nature and the impact of conflict
    within groups and teams
  • Facilitate a complex team conference with
    multiple parties and multiple issues
  •  Possess the key skills and strategies they need to
    resolve team and group conflicts
Team Facillitation Skills Factsheet Dropshadow

Course Outline

  • Module 1(1.5 hours): Creating and presenting a map of team conflict
  • module 2(1.5 hours): Team observations and impacts
  • Module 3(3 hours): Current situation (using scaling questions)
  • Module 4(1.5 hours): Looking ahead part one – identifying needs
  • Module 5(1.5 hours): Looking ahead part two – activity
  • Module 6(2 hours): Looking ahead part three – problem solving
  • Module 7(1.5 hours): Looking ahead part four – agreeing a framework
Team Facillitation Skills Factsheet Dropshadow

Key Program Objectives:

  1. Understand the nature and impact of conflict within teams
  2. Establishing a clear terms of reference for team conferencing
  3. Setting and maintaining boundaries and ground rules
  4. Setting up and managing a team conference
  5. Interviewing and active listening-separating facts and feelings
  6. Challenging prejudices, stereotypes and assumptions within the team
  7. Key facilitation and problem solving techniques
  8. Negotiating and seeking consensus
  9. Re framing and Non-violent communication
  10. Reaching agreement, action planning and evaluating effectiveness
Team Facillitation Skills Factsheet Dropshadow

Learning Styles and Aftercare.

This course utilises a variety of teaching styles, including facilitator presentation, participant discussion, personal reflection, group exercises and scenarios, workshops and role-plays. All activities take into account participants’ individual learning styles and provide a broad range of experiential and shared learning. All delegates receive twelve months’ follow up support to help them to embed the learning.

Team Facillitation Skills Factsheet Dropshadow
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Our track record

Team Facilitation Skills™ is one of the most well recognised team conflict resolution skills short courses available. We pride ourselves on delivering a world class course to delegates. Don’t just take our word for it, please click here to read reviews and accolades from previous delegates.

100% Satisfaction Guaranteed

Satisfaction guaranteed

The course is designed and delivered by the UK’s top dispute resolution experts. However, in the unlikely event that you are not satisfied for any reason, we would welcome the opportunity to put things right. Please contact us immediately and advise us of the problem and we will do our best to resolve the situation to your satisfaction. If we are unable to do so and you remain dissatisfied, we will offer a full or part refund. *

*Refunds are only available where we have been provided with immediate notification of the problem and we have tried, and failed, to resolve the situation to your satisfaction.

Unrivalled aftercare and support.

TCM delivers extensive support for delegates on all of our courses before, during and after the course concludes.

Here is a summary of what delegates can expect from TCM:

  • Training delivered by a world class trainer who has practical experience of the subject being taught.
  • The unique online TCM Delegate Zone™ which includes useful tool-kits, check sheets, videos, papers and other resources for delegates.
  • Free copy of the TCM Delegate pack.
  • One to one coaching for delegates during the course and once the course concludes, support via the TCM helpline as required.
  • Assessment costs and a personal report for each learner.
  • Full access to the amazing resources of the the TCM Community for all delegates including lifetime phone and email support.
  • A free refresher workshop or webinar 6 months after the training concludes.

Would you like this course delivered as an in-house course?

TCM specialises in tailoring all of our courses for in-house delivery. We also design and deliver bespoke courses and training programmes for our customers. If you would like to find out more, please call us now on 0800 294 9787 or complete the enquiry form below and we’ll call you straight back.


Here at The TCM Group we have over 18 years’ experience in resolving workplace disputes. TCM is recognised throughout the HR sector, with our ground-breaking work within The Metropolitan Police being shortlisted for the HR Excellence Award for Leading Transformation. The TCM team comprises some of the most accomplished mediators, investigators, trainers, leaders, psychologists, HR & OD specialists and lawyers in Europe.


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