Learn how to resolve group and team conflict with the UK’s mediation experts
When teams experience destructive conflict, they may become divided, damaged and dysfunctional. In a dynamic and diverse workplace, conflicts increasingly involve multiple parties.
The course is delivered by The TCM Group’s highly experienced mediators who draw upon their vast depths of knowledge and experience to ensure that delegates become industry standard team mediators.
The course provides experienced mediators, coaches and facilitators with the skills and tools needed to resolve a wider range of internal disputes.
Learning style and teaching methods
The course blends a sound theoretical perspective with useful practical tools. Discussion and participation are vital so please be prepared to challenge, be challenged and have an open mind as we explore a new way of resolving team disputes and conflicts.
Agendas and Objectives
- Duration: 2 days
- Suitable for: Mediators, facilitators, coaches and change agents
- Learning outcomes: Learn how to mediate team disputes effectively
- Delivery: In-house (London and regional)
- Trainers: Only ever delivered by full time TCM trainers.
- Cost: £495 + VAT
See what course participants have to say
"The course was engaging motivating and highly informative. Going through the whole mediation role play really showed what it may feel like as a participant and what the little sticking points / difficult aspects may be and how to tackle them."
"This was one of the most enjoyable and worthwhile training experiences that I have ever had the pleasure of attending and one that I personally believe will make a difference every day… Many thanks"
"The practical mediation skills course was exciting, intriguing and practical. I particularly enjoyed the resources and examples provided for presentation and the tool kit. I would recommend this course to a friend or a colleague. TCM provides a quality thorough course aimed at all roles in an organisation. "
"I really enjoyed this course and hope to now embed this learning into the organisation. This will save our organisation money and remove stressful situations. "
" I found the two day practical mediation skills course an extremely informative course, and a really good foundation to mediation. "