Mediation is a process of dispute resolution in which an impartial third party (the mediator) facilitates a series of private and joint meetings with the parties. Mediation is both voluntary and confidential. Mediation enables all parties in a dispute to develop an empathic and constructive interaction. It addresses the underlying (root) causes of conflict or tension.

Mediators create the conditions for dialogue using a non-adversarial, non-partisan approach. The final outcome of mediation is one which is mutually acceptable – agreed by the parties, not the mediator. Mediation can be used by anyone who is experiencing a conflict or a dispute at work. If you wish to use mediation, it is generally advisable to speak with your manager or HR Officer who can make the necessary arrangements. Alternatively, please call the NATIONAL WORKPLACE MEDIATION HELPLINE 0800 294 97 87 to discuss your needs in absolute confidence.