Dear Andi I wanted to thank you again for the very thorough and detailed investigation training you delivered to my colleagues and I. One of my aims from the training was to be able to use it to not just deal competently with an investigation, but also to prevent situations from progressing to a stage where such action is required. In that context, I have already called on it, twice in responding to staff and again responding to a patient complaint. The approach, guidance, language and legal detail is absolutely invaluable and above all, has hopefully helped the people I have encountered find resolution.

“The course was professionally delivered, and the facilitator’s approach made a strong impression. Their depth of experience was clear and generously shared throughout the sessions. I appreciated the opportunity to ask questions and engage with real-life examples, which helped clarify some of the challenges I’ve been facing in my current investigations. The interactive format and practical insights pointed me in the right direction and boosted my confidence moving forward. Overall, it was a great experience, marked by professional conduct and a friendly, supportive atmosphere.”

The Advanced Investigation Skills course offered a comprehensive view of the investigation process, introducing insightful perspectives I hadn’t previously considered. I particularly valued the group work and team discussions, which enhanced collaborative learning. The explanation of key concepts—such as the 51% threshold and how to manage previous allegations in relation to new findings, was especially useful. Overall, the course significantly contributed to my growth in knowledge and helped me develop a more strategic approach to investigations

The session was a great opportunity to benchmark my knowledge, test our thinking and generate new ideas. The session was informative and thought provoking, with expert speakers and like-minded attendees.

The Advanced Investigation Skills training from TCM is one of the best programmes I have ever been on. The trainer really knew their stuff and the content was engaging and interesting. A game changer for me.

The practical investigation skills training at TCM proved a huge help and as a refresher for our internal er process and guidelines. I would highly recommend this training to anyone in the HR space who deals with workplace grievances or investigations as part of their role.

I thoroughly enjoyed the Essentials of Mediation training. It was a perfect balance of theory and practical with a very knowledgeable, engaging and enthusiastic trainer who is clearly passionate about his role - thanks Thoralf!! I have come away excited about applying the learning. Thank you for a great 3 days.

A fun three days working through how to manage a workplace investigation! Some great tips and guidance to take into practice. Thank you.

Highly recommended, excellent trainer sharing expert knowledge, skills and experiences. Course content and delivery was relevant and thorough. A very valuable and engaging course.

"We have been so impressed with how the training content was designed specifically for the teams role. Case studies were aligned with day to day work and gave a good platform to facilitate discussion bringing the learning to life. There was great communication with the trainer before, during and after the training and the delivery was well balanced. Would recommend."