Another really well structured programme, with an exceptionally knowledgeable, experienced and effective trainer. This course provided the stretch I needed to leave me feeling more confident in my ability to provide others with the opportunity to successfully resolve their conflicts

An excellent course taking participants through an investigation with relevant activities to practice the skills needed.

"Challenging, intense and utterly thought provoking and change any preconceived ideas I had!"

"TCM provided an exceptionally comprehensive and highly relevant training program that significantly enhanced the skillset of our HR Managers within the organization. This training effectively addresses conflict resolution techniques specifically tailored to handle Employee Relations cases"

"I attended the TCM Workplace Mediation training. Whilst intense and challenging, I came out of it with a complete understanding of the mediation process."

"I couldn't fault the delivery of the training and the assessment. We were taught the theory, observed and then put what we had learnt into practice - ideal way for me to learn. The support materials and the aftercare available is also very impressive."

"Alan was an excellent and engaging trainer/facilitator (not sure which word you use...). Making the content real and relatable, whilst giving people the confidence to implement the mediation framework in real life scenarios. I thought 5 days on zoom would be challenging, but it flew by."

"I have thoroughly enjoyed the programme and feel equipped to start as a mediator with this framework to support me. The experiential nature of the course really served to prepare me."

"Following the training, my perspectives about mediation in the workplace or community have changed significantly and have helped me to be more engaged in building relationships."

"I thoroughly enjoyed my mediation training with TCM. One thing that training did for me was to help me evaluate myself as a person and my workplace priorities. It allowed me to become aware of various enablers of conflict and helped me to listen actively and empathize effectively with my colleagues and even family members. I have become a better colleague, parent, and partner following that training as I actively explore ways of diffusing tension in my environment before it snowballs into active conflict. I appreciate Bola and the entire TCM team!"