"I thoroughly enjoyed the training, it was very practical, and I can see it having a very positive impact for me in my role and overall for the business. I will use what I have learnt straight away and as much as possible when managers approach me for advice, problem-solving and by listening and coaching them to solve themselves."

"An interesting and informative course – all was relevant, and it was also good to hear from other HR professionals and get a wider perspective. Perfectly pitched with lots of take-aways I can apply immediately in the workplace. The learning will help with grievance, nipping things in the bud and promoting better working relationships."

"A great opportunity to learn skills which can be used in all types of organisations. The trainer was very knowledgeable, and the handouts were very useful."

"The TCM Group delivered a bespoke and well organised mediation course for us and we thoroughly had an amazing experience. The delivery and content were really good and relevant, and the trainer’s style was outstandingly excellent."

"Incredibly useful to learn the different techniques which can be used at any time and not just in a formal mediation situation. Thank you!"

"The TCM Group delivers top quality training, in an engaging and fun way, to give you the tools and confidence to be a successful mediator."

"Wowsers!! I really underestimated the work involved in completing this but I am very glad I did it. The intensity has given me a really thorough understanding of both the practice and now theory and a really helpful familiarisation with the materials that I didn’t get from just doing the role plays. What a fantastic experience, this course is brilliant, I am so glad that I have done it not just for mediation but the techniques and tools I can call on for my coaching too. Thanks again, I look forward to what support and input you bring us in the future."

"The mediation course has provided me with the knowledge and tools to be able to address and help resolve conflict successfully. Initially the role play assessment was terrifying but it actually was a really good method of applying theory to practice. Feedback was given respectfully and this was a really helpful part of the learning process. The trainer was knowledgeable, approachable and above all, made the training fun."

"The National Certificate in Workplace Mediation course was fantastic & the trainer was brilliant. I learned more than I thought possible all in the space of a week. One of the most helpful learning experiences I’ve had!"

"A brilliant course which really helps to understand how conflict arises and how to avoid it."