Customer feedback by year

A selection of the incredible customer and delegate feedback that we receive every day.

TCM Delegate
I want to say a huge thanks to Elizabeth for her facilitation these last few days, it was held at such a great pace - her knowledge and understanding of investigation is very evident, yet she allowed the other participants to input. I wanted to share how she managed the large group and small group set up so smooth and I enjoyed it thoroughly. Also, I have never been in a group before whereby the facilitator allowed questions at anytime and it was so well done, I was impressed by that but equally felt at ease to jump in and ask away when the question came up for me. Thanks again!
Shona Johnston
This is one of the best and most challenging courses I have ever done. I learned such a lot about myself and my own responses to conflict as well as how to mediate between others. The trainer was extremely knowledgeable and supportive. 
Marion Jerrard-Dinn - Support services Lead at Coventry and Warwickshire Partnership NHS Trust
"I agreed to attend a two day mediation training course with TCM recommended by my Company . I have to say I wasn't that enthusiastic in attending but WOW what a great course, great presenter and I seriously really enjoyed the hands-on role play. I have to say the presenter was so good, she made the training interesting, funny at time with her humour and expertise. So pleased I attended and didn't duck out. I have done on to do mediation with some colleagues and look forward to the next time I'm needed."
Anthony Miller - Central London Community Healthcare NHS Trust
"A great day, nice and relaxed pace. Came away feeling more empowered and knowing the reasons behind people's reactions to conflict situations."
Stella Joan Amony - Human Resources Manager at Alight
"The training was very good and relevant to the situations I deal with on daily basis as an HR Manager. Chris did a great job in ensuring we were aware of the theory behind what we were learning and also the importance of focusing on the Survivor. Overall I loved the practical sessions where we got to interview each other. Thank you"
Boney Jejen Francis Barson - Alight
"This was one of the best experiences I have had throughout my career, hence they provided a vital and comprehensive skills and knowledge that will make me stands among others."
Laura Muzorori - People Manager at Youth Business International
"The admin and onboarding was excellent; trainer very knowledgeable high EQ."
Sarah Hockey - HR Manager at Kingerlee
"The course really unlocked some simple but powerful techniques that will be easy to apply and will make a significant impact."
Shirley Jones - Site People Lead at Samworth Brothers
"Great course, Alan was very engaging and made it light hearted but very informative and catered for all our needs as a group. Always happy to answer questions, wherever they were."
Richard Bignell - TalkTalk
"The accredited workplace mediator course was amazing and massively useful. I thought I knew how to mediate before this but clearly I was wrong. Alan and Gemma's skills and knowledge were so helpful and second to none"