"This was an excellent course. It had structure and clear objectives which we worked towards at a good pace. The level of engagement and input from colleagues on the course was very high. Thank you!"

"High quality training with strong feel good factor."

"Employers must provide the relevant training for line managers and invest in mediation if they are serious about reducing the damage caused by conflict at work. While most organisations train managers to use disciplinary and grievance procedures, too many are failing to recognise the value of mediation and training in dealing with conflict more generally."

"The overall purpose of this review [of the Dispute Resolution Regulations, 2004] is to bring about effective resolution of disputes as early as possible. The consequences of success would be less disruption to workplaces and to individuals, careers, and reduced burdens on the resources of all concerned – employers, employees and the state."

"The Government should challenge all employer and employee organisations to commit to implementing and promoting early dispute resolution, e.g. through greater use of in-house mediation, early neutral evaluation, and provisions in contracts of employment."

"I think that more NHS Trusts should get involved in TCM’s schemes. You have a fantastic course and you all have such a good way of giving feedback whether positive or negative."

"TCM helped us to resolve a really difficult employment situation. The complainant was off work and had submitted an ET1 [application to Employment Tribunal] on the basis of racial and disability discrimination. As a result of mediation, the ET1 was withdrawn; we have made reasonable adjustments and the employee has returned to work. Well done and thank you for all of your help."

"Your work has helped colleagues see the value of using mediators to resolve conflicts in the workplace. We have seen an 80% reduction in tribunal applications in the time that TCM has been a strategic partner with Croydon Council."

"This dispute had torn the team in two. It was causing me and the team to feel incredible levels of stress – I know that at least one of the team was considering leaving. The team mediation work that you did was very helpful – you identified the issues very quickly and I was amazed how effective the actual day was. I can’t thank you enough and I would like you to come back in six months to review the situation with the team."

"I attended the National Certificate In Workplace Mediation in Summer 2006. This was a really stretching course and the facilitators get top marks. The skills that I have learned will be invaluable to me in my role – thank you!"