"I think that more NHS Trusts should get involved in TCM’s schemes. You have a fantastic course and you all have such a good way of giving feedback whether positive or negative."

"TCM helped us to resolve a really difficult employment situation. The complainant was off work and had submitted an ET1 [application to Employment Tribunal] on the basis of racial and disability discrimination. As a result of mediation, the ET1 was withdrawn; we have made reasonable adjustments and the employee has returned to work. Well done and thank you for all of your help."

"Your work has helped colleagues see the value of using mediators to resolve conflicts in the workplace. We have seen an 80% reduction in tribunal applications in the time that TCM has been a strategic partner with Croydon Council."

"This dispute had torn the team in two. It was causing me and the team to feel incredible levels of stress – I know that at least one of the team was considering leaving. The team mediation work that you did was very helpful – you identified the issues very quickly and I was amazed how effective the actual day was. I can’t thank you enough and I would like you to come back in six months to review the situation with the team."

"I attended the National Certificate In Workplace Mediation in Summer 2006. This was a really stretching course and the facilitators get top marks. The skills that I have learned will be invaluable to me in my role – thank you!"

"What I particularly liked about the 6-day course was the TCM tutor who was patient, energetic, knowledgeable and excellent at giving constructive feedback. I also liked the course content and the good balance between theory, role plays and group exercises."

"This was a rewarding, stimulating and enjoyable course. The trainer’s deep knowledge and experience of mediation was communicated in a very natural way. The mediation demonstration was excellent and very valuable."

"This is an excellent course! Everyone was given the opportunity to participate in discussions as well as role plays. It felt like it was our course and the facilitators ensured that we had a very good learning experience."

"I completed the National Certificate in Workplace Mediation with TCM 2 years ago. I was so impressed by it that I decided to run the course in house at the CRE. We found this course to be the most comprehensive and thought provoking course of its kind. We all thoroughly enjoyed it and it has inspired us to take up mediation in a big way at the CRE. We will be using mediation not just in terms of dealing with internal CRE problems but also as an option for dealing with some of the complaints that are made to us about third party organisations where it seems appropriate to offer this option."

"I really enjoyed the course. I feel that it has been, and will continue to be very useful in my working life as well as my personal life. The teaching styles of David and Alex were excellent."