Dawn Jenkins, HR Manager, Devon and Cornwall Police National Certificate In Workplace Mediation, 2006
"What I particularly liked about the 6-day course was the TCM tutor who was patient, energetic, knowledgeable and excellent at giving constructive feedback. I also liked the course content and the good balance between theory, role plays and group exercises."
Eddie Kelly, Senior Personnel Officer, Hounslow Homes 2006
"This was a rewarding, stimulating and enjoyable course. The trainer’s deep knowledge and experience of mediation was communicated in a very natural way. The mediation demonstration was excellent and very valuable."
Mike Jones, Head of Management Services, Trades Union Congress (TUC) National Certificate In Workplace Mediation, 2006
"This is an excellent course! Everyone was given the opportunity to participate in discussions as well as role plays. It felt like it was our course and the facilitators ensured that we had a very good learning experience."
Anthony Robinson, Legal Director at the CRE 2006
"I completed the National Certificate in Workplace Mediation with TCM 2 years ago. I was so impressed by it that I decided to run the course in house at the CRE. We found this course to be the most comprehensive and thought provoking course of its kind. We all thoroughly enjoyed it and it has inspired us to take up mediation in a big way at the CRE. We will be using mediation not just in terms of dealing with internal CRE problems but also as an option for dealing with some of the complaints that are made to us about third party organisations where it seems appropriate to offer this option."
Minal Jivra, HR Adviser, Marshall James Human Resources National Certificate In Workplace Mediation, 2006
"I really enjoyed the course. I feel that it has been, and will continue to be very useful in my working life as well as my personal life. The teaching styles of David and Alex were excellent."
Brian Ellis, Senior Manager at Royal Mail 2006
"This was one of the most enjoyable and worthwhile training experiences that I have ever had the pleasure of attending and one that I personally believe will make a difference every day… Many thanks."
Beverly Hadfield, Assistant Director (Staff Development) Teesside University 2005
"The feedback from the training was excellent."
Rachel Parry, Senior HR Officer at Guys and St Thomas’s Foundation NHS Trust National Certificate in Workplace Mediation 2005
"This course has changed my whole approach and taught me how to deal with conflict and disputes more effectively."
Susan, Senior Manager, 2004
"During mediation, I felt listened to and I felt that my concerns were valid and important. The mediator did not judge or blame me although they did ask some very difficult and searching questions. When we met last month, the mediator helped us discuss our problems and as a result of mediation we have now developed a very positive working relationship. Many Thanks."
Pauline Courtney, Freelance Mediator and HR Consultant, 2004
"Wow, what a motivating, enlightening, insightful, practical, and fun learning experience!"
