Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
David, Programme Manager of an Educational Institute 2008
"I thought both mediators acted professionally and skilfully throughout the day – I was extremely impressed by the whole experience."
Jo Singleton, Head of HR, Ascent Media Group National Certificate in Workplace Mediation, 2008
"A challenging and thought provoking course."
Debs Pogson, HR Manager, Witwood food Products National Certificate in Workplace Mediation, 2008
"The mediation process is an extremely powerful tool in the workplace. I can’t believe how much I have learned and how useful it will be in my work environment."
Nikki Robson, Workplace Mediator GCHQ. Practical Team Mediation and Facilitation Skills, 2008
"This was an excellent course. It had structure and clear objectives which we worked towards at a good pace. The level of engagement and input from colleagues on the course was very high. Thank you!"
Paul Holder, Professional Mediator. Practical Team Mediation and Facilitation Skills, 2008
"High quality training with strong feel good factor."
Mike Emmott , CIPD Employee Relations Adviser 2007
"Employers must provide the relevant training for line managers and invest in mediation if they are serious about reducing the damage caused by conflict at work. While most organisations train managers to use disciplinary and grievance procedures, too many are failing to recognise the value of mediation and training in dealing with conflict more generally."
Michael Gibbons, Department for Trade and Industry 2007
"The overall purpose of this review [of the Dispute Resolution Regulations, 2004] is to bring about effective resolution of disputes as early as possible. The consequences of success would be less disruption to workplaces and to individuals, careers, and reduced burdens on the resources of all concerned – employers, employees and the state."
Michael Gibbons, Department for Trade and Industry 2007
"The Government should challenge all employer and employee organisations to commit to implementing and promoting early dispute resolution, e.g. through greater use of in-house mediation, early neutral evaluation, and provisions in contracts of employment."
Michelle das, Internal Mediator, Chelsea and Westminster Hospital NHS Foundation Trust 2007
"I think that more NHS Trusts should get involved in TCM’s schemes. You have a fantastic course and you all have such a good way of giving feedback whether positive or negative."
Michael, HR Director of an International IT Company 2006
"TCM helped us to resolve a really difficult employment situation. The complainant was off work and had submitted an ET1 [application to Employment Tribunal] on the basis of racial and disability discrimination. As a result of mediation, the ET1 was withdrawn; we have made reasonable adjustments and the employee has returned to work. Well done and thank you for all of your help."
