Case Studies

EDF
Mediation
Mediation & Early Resolution
EDF implemented an early resolution programme to compliment their existing formal procedures and align with their zero-harm ethics policy.
Resolution Framework
Implementing the Resolution Framework
London Ambulance Service became the first organisation of its kind to use the Resolution Framework™ to manage conduct-related issues. Due to the success of the framework, it has since rid itself of all formal grievance procedures.
Leadership Development
AB Vista
AB Vista looked to The TCM Group’s leadership programme to align their values of integrity and collaboration with their team behaviours. A three-month training was held in 2020 to promote a positive and inclusive team culture.
Resolution Framework
Introducing a Resolution Programme
Aviva recognises looking after its people means they in turn will look after customers. Working with The TCM Group, Aviva introduced a resolution programme in July 2018 supporting its commitment to employee engagement and wellbeing.
TSB
Resolution Framework
Resolution First Approach
Tired of the traditional grievance processes and clunky, inaccessible policies, a strategic move to a ‘resolution first’ approach was advocated for by TSB’s Head of Employee Relations, Angela Gibson.
Investigation & Audit,Mediation,Training
From Policy to People
An anonymised attendee recently wrote an in-depth case study, sharing their experiences, having attended our 5-day ‘National Certificate in Workplace Mediation’ training course.
Mediation,Training
National Certificate in Workplace Mediation Training
An anonymised attendee recently wrote an in-depth case study, sharing their experiences, having attended our 5-day ‘National Certificate in Workplace Mediation’ training course.
Leadership Development
Values-based Leadership
An anonymised attendee recently wrote an in-depth case study, sharing their experiences, having attended our 2-day ‘Values-Based Leadership’ management training course.
Mediation
Making mainstream at the UK Civil Service
The UK Civil Service has been working with TCM for several years to embed a culture which handles conflict productively.
Resolution Framework
Royal College of Paediatrics & Child Health
An informal approach to resolving workplace conflict is helping the Royal College of Paediatrics and Child Health (RCPCH) develop a collaborative, progressive workforce in support of its aim to transform child health around the world.