Stories and case studies from TCM's customers

Our customer stories speak for themselves. Since 2001, TCM has secured an unrivaled client list and a leading market position. Our extensive expertise, our commitment to quality and our innovative yet relaxed approach sets us apart from the crowd. Our clients love us – this is evident in our testimonials page (and we are extremely grateful that they are never afraid to tell others too)! We take our market position seriously and we are constantly seeking new ways to support and inspire our customers.

Capgemini

From 2017 onwards, The TCM Group has worked exclusively with Capgemini to embed a mediation framework into their business model. Capgemini is a global leader in consulting, working across 50 countries with a billion-dollar revenue.

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Cygnet Health Care

The TCM Group conducted an investigation into a complex case involving two employees from a private healthcare company. This case serves as an example of the damaging ramifications when issues are allowed to escalate.

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North East Lincolnshire Council

Tired of antiquated and self-serving policies, a dynamic duo in a local Council had a desire to disrupt the status quo of government. In 2021, they began the transition to a resolution-focused, people-centred policy framework with the backing of TCM.

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The Power of Mediation in Local Government

In September 2020, CEO, Founder & veteran of mediation David Liddle delivered transformational team development to a local Council. The blending of coaching and development impacted values of collaboration, self-awareness, team accountability, and constructive conflict.

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Team Development in the NHS

Resolution Consultant Elizabeth Nuckowska identified issues within a pharmaceutical team, delivering a tailored four-part programme to achieve a positive workplace climate and culture.

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Leadership in an NHS team

The TCM Group intervened with a clinical team to repair damage, rebuild team effectiveness and reshape leadership. Bespoke team facilitation, leadership coaching and neutral evaluation was undertaken by our expert consultants.

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AB Agri

In February 2021, Resolution Consultant Stephen Adams delivered a bespoke team development programme to a team in AB Agri, optimising performance and mending partnerships.

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Tesco

The third-largest retailer in the world worked exclusively with The TCM Group in 2017 to revolutionise their outdated grievance procedures and transition to an early resolution scheme.

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Introduction to Investigations

Head of Investigations and Audits at TCM, Gary Rogers, delivered an online workshop to guide participants through the process of conducting fair and thorough investigations.

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UNISON

The TCM Group delivered investigations training to UNISON, one of the largest trade unions in the UK, equipping HR Officers with the skills required to be consistent, thorough, and methodical investigators.

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EDF Energy

EDF implemented an early resolution programme to compliment their existing formal procedures and align with their zero-harm ethics policy.

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London Ambulance Service

London Ambulance Service became the first organisation of its kind to use the Resolution Framework™ to manage conduct-related issues. Due to the success of the framework, it has since rid itself of all formal grievance procedures.

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AB Vista

AB Vista looked to The TCM Group’s leadership programme to align their values of integrity and collaboration with their team behaviours. A three-month training was held in 2020 to promote a positive and inclusive team culture.

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Aviva

Aviva recognises looking after its people means they in turn will look after customers. Working with The TCM Group, Aviva introduced a resolution programme in July 2018 supporting its commitment to employee engagement and wellbeing.

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TSB Bank

Tired of the traditional grievance processes and clunky, inaccessible policies, a strategic move to a ‘resolution first’ approach was advocated for by TSB’s Head of Employee Relations, Angela Gibson.

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National Certificate in Workplace Mediation

An anonymised attendee recently wrote an in-depth case study, sharing their experiences, having attended our 5-day ‘National Certificate in Workplace Mediation’ training course.

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Values-Based Leadership

An anonymised attendee recently wrote an in-depth case study, sharing their experiences, having attended our 2-day ‘Values-Based Leadership’ management training course.

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Civil Service

The Civil Service is committed to embedding a culture that handles conflict productively, by focusing on dispute resolution and encouraging a speak-up culture. Mediation, as an informal, collaborative approach to resolution, plays a key part in enabling and embedding this culture.

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Royal College of Paediatrics & Child Health

An informal approach to resolving workplace conflict is helping the Royal College of Paediatrics and Child Health (RCPCH) develop a collaborative, progressive workforce in support of its aim to transform child health around the world.

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Northumberland County Council

An alternative approach to resolving disputes at work is helping Northumberland County Council build more cohesive and effective teams during austere times.

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Imperial London Hotels

We has been able to overturn a culture of conflict and drastically reduce the number of grievances raised in the business, thanks to the introduction of an alternative approach to resolution.

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Innogy SE

HR Team Manager, Susan Wilkins and HR Manager, Cara Meakins want to drive down the number of grumbles and grievances and set up a robust framework to process cases for mediation.

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Historic Royal Palaces

Val Ward is a Learning and Development Manager at Historic Royal Palaces. She is currently qualified as a workplace mediator and is working tirelessly with TCM.

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Arcadia Group

TCM helped develop an in-house mediation system that was piloted at Top Shop/Top Man stores in 2009. The scheme was very successful.

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Simplyhealth

With 140 years in business and 3 million customers, Simplyhealth has amassed an extraordinary wealth of expertise in the health insurance industry.

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Lancaster Hotel

When Harriette Wolff first learned about workplace mediation, she instantly thought it would be a good fit for her organisation.

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London Borough of Newham

When the London Borough of Newham introduced an internal workplace mediation scheme with the help of TCM in 2012, it was an immediate success.

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Royal Mail

Royal Mail and its trade unions sign contract to employ external mediators

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Marks & Spencer

When the Acas code came into effect, we implemented a small scale internal mediation function at M&S.

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Dimensions

Dimensions is a nationwide not-for-profit support provider for people with learning disabilities and autism.

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BT

In 2008, The TCM Group was invited to develop a pilot mediation scheme within BT Retail. BT Retail has around 18,000 employees and 20 million customers.

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Parcelforce

Parcelforce Worldwide is part of Royal Mail Ltd, a former public sector organisation that has had its fair share of industrial disputes and internal conflict in the past.

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The Brandon Trust

The Brandon Trust is an award-winning charity working throughout the South West of England and London supporting people with learning disabilities and autism.

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