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Stories and case studies from TCM's customers

Our Customer stories speak for themselves. Since 2001, TCM has secured an unrivaled client list and a leading market position. Our extensive expertise, our commitment to quality and our innovative yet relaxed approach sets us apart from the crowd. Our clients love us – this is evident in our testimonials page (and we are extremely grateful that they are never afraid to tell others too)! We take our market position seriously and we are constantly seeking new ways to support and inspire our customers.

Northumberland County Council

An alternative approach to resolving disputes at work is helping Northumberland County Council build more cohesive and effective teams during austere times.

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Imperial London Hotels

We has been able to overturn a culture of conflict and drastically reduce the number of grievances raised in the business, thanks to the introduction of an alternative approach to resolution.

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Innogy SE

HR Team Manager, Susan Wilkins and HR Manager, Cara Meakins want to drive down the number of grumbles and grievances and set up a robust framework to process cases for mediation.

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Historic Royal Palaces

Val Ward is a Learning and Development Manager at Historic Royal Palaces. She is currently qualified as a workplace mediator and is working tirelessly with TCM.

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Arcadia Group

TCM helped develop an in-house mediation system that was piloted at Top Shop/Top Man stores in 2009. The scheme was very successful.

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Simplyhealth

With 140 years in business and 3 million customers, Simplyhealth has amassed an extraordinary wealth of expertise in the health insurance industry.

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Lancaster Hotel

When Harriette Wolff first learned about workplace mediation, she instantly thought it would be a good fit for her organisation.

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London Borough of Newham

When the London Borough of Newham introduced an internal workplace mediation scheme with the help of TCM in 2012, it was an immediate success.

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Royal Mail

Royal Mail and its trade unions sign contract to employ external mediators

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Marks & Spencer

When the Acas code came into effect, we implemented a small scale internal mediation function at M&S.

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Dimensions

Dimensions is a nationwide not-for-profit support provider for people with learning disabilities and autism.

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BT

In 2008, The TCM Group was invited to develop a pilot mediation scheme within BT Retail. BT Retail has around 18,000 employees and 20 million customers.

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Parcelforce

Parcelforce Worldwide is part of Royal Mail Ltd, a former public sector organisation that has had its fair share of industrial disputes and internal conflict in the past.

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The Brandon Trust

The Brandon Trust is an award-winning charity working throughout the South West of England and London supporting people with learning disabilities and autism.

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