Our customer stories speak for themselves. Since 2001, TCM has secured an unrivaled client list and a leading market position. Our extensive expertise, our commitment to quality and our innovative yet relaxed approach sets us apart from the crowd. Our clients love us – this is evident in our testimonials page (and we are extremely grateful that they are never afraid to tell others too)! We take our market position seriously and we are constantly seeking new ways to support and inspire our customers.
From 2017 onwards, The TCM Group has worked exclusively with Capgemini to embed a mediation framework into their business model. Capgemini is a global leader in consulting, working across 50 countries with a billion-dollar revenue.
Cygnet Health Care
The TCM Group conducted an investigation into a complex case involving two employees from a private healthcare company. This case serves as an example of the damaging ramifications when issues are allowed to escalate.
North East Lincolnshire Council
Tired of antiquated and self-serving policies, a dynamic duo in a local Council had a desire to disrupt the status quo of government. In 2021, they began the transition to a resolution-focused, people-centred policy framework with the backing of TCM.
The Power of Mediation in Local Government
In September 2020, CEO, Founder & veteran of mediation David Liddle delivered transformational team development to a local Council. The blending of coaching and development impacted values of collaboration, self-awareness, team accountability, and constructive conflict.
Team Development in the NHS
Resolution Consultant Elizabeth Nuckowska identified issues within a pharmaceutical team, delivering a tailored four-part programme to achieve a positive workplace climate and culture.
Leadership in an NHS team
The TCM Group intervened with a clinical team to repair damage, rebuild team effectiveness and reshape leadership. Bespoke team facilitation, leadership coaching and neutral evaluation was undertaken by our expert consultants.
The third-largest retailer in the world worked exclusively with The TCM Group in 2017 to revolutionise their outdated grievance procedures and transition to an early resolution scheme.
Introduction to Investigations
Head of Investigations and Audits at TCM, Gary Rogers, delivered an online workshop to guide participants through the process of conducting fair and thorough investigations.
The TCM Group delivered investigations training to UNISON, one of the largest trade unions in the UK, equipping HR Officers with the skills required to be consistent, thorough, and methodical investigators.
London Ambulance Service
London Ambulance Service became the first organisation of its kind to use the Resolution Framework™ to manage conduct-related issues. Due to the success of the framework, it has since rid itself of all formal grievance procedures.
AB Vista looked to The TCM Group’s leadership programme to align their values of integrity and collaboration with their team behaviours. A three-month training was held in 2020 to promote a positive and inclusive team culture.
Aviva recognises looking after its people means they in turn will look after customers. Working with The TCM Group, Aviva introduced a resolution programme in July 2018 supporting its commitment to employee engagement and wellbeing.
Tired of the traditional grievance processes and clunky, inaccessible policies, a strategic move to a ‘resolution first’ approach was advocated for by TSB’s Head of Employee Relations, Angela Gibson.
National Certificate in Workplace Mediation
An anonymised attendee recently wrote an in-depth case study, sharing their experiences, having attended our 5-day ‘National Certificate in Workplace Mediation’ training course.
An anonymised attendee recently wrote an in-depth case study, sharing their experiences, having attended our 2-day ‘Values-Based Leadership’ management training course.
The Civil Service is committed to embedding a culture that handles conflict productively, by focusing on dispute resolution and encouraging a speak-up culture. Mediation, as an informal, collaborative approach to resolution, plays a key part in enabling and embedding this culture.
Royal College of Paediatrics & Child Health
An informal approach to resolving workplace conflict is helping the Royal College of Paediatrics and Child Health (RCPCH) develop a collaborative, progressive workforce in support of its aim to transform child health around the world.
Imperial London Hotels
We has been able to overturn a culture of conflict and drastically reduce the number of grievances raised in the business, thanks to the introduction of an alternative approach to resolution.