Traditional grievance procedures have been dividing and destroying our organisations for too long. The organisational cost mounts, exhibiting financial, mental, and social implications. Outcomes are enforced on parties, meaning that oftentimes conflicts continue to fester and root issues are left masked. Ultimately, the human aspect is lost.

In the heart of every human rights organisation lies a passionate team of individuals who have dedicated their lives to fighting injustice and championing the cause of the marginalised.

TCM delegates provide accounts of their experience training with TCM Academy, taking you step by step through the learning journey.

Nottingham University Hospitals NHS Trust speaks of their success in integrating a mediation service within their organisation.

In 2018, results from employee engagement surveys at Aviva suggested the way the business was dealing with these workplace conflicts was at odds with its wellbeing culture.

Embarking on this cultural journey of transformation would bring the Council’s aspirational vision to life, particularly driving sustainability and performance initiatives.

In August 2021, Resolution Consultants Stephen Adams and Stephen Hague designed and co-facilitated a unique team development and leadership programme to a UK-based national charity that provides advice, guidance, and support to vulnerable people. The organisation prides itself on being a richly diverse national team, delivering life-changing services to those most in need and prioritising positive outcomes.

Fostering collaboration in a compassionate way is at the forefront of everything Nationwide does. For the People and Culture team at Nationwide, the internal systems of the society should carry this impetus too: cue the implementation of the Resolution Framework™.

As a public academic institution, the University of Portsmouth has strong values; they are ambitious, responsible and open. In 2021, the Executive Dean worked exclusively with The TCM Group to transform workplace culture to reflect these values.

This prominent university joined the Transformational Trailblazers initiative with aspirations to build a more just, inclusive culture for its staff and students. Together, a safe space for people to work and grow personally, professionally and academically will be built for the future.

Striking a balance between performance and positivity was the ultimate task for TCM when working with a surgical team in the NHS. Improving sub-optimal team dynamics was imperative within the team of highly specialised surgeons, working in the most complex and intense environments on a daily basis.

LLDC chose to conduct a neutral evaluation to understand their employee culture and consider future learning points. Evaluations were made on wellbeing, workload and developmental opportunities.

In October 2020, The TCM Group delivered a series of team workshops to the senior executive team at International Alert with an ambitious agenda for change.

A local Town Council stuck in the past worked through team facilitation to prioritise inclusivity for the future.

In 2017 The TCM Group was invited to support Capgemini to embed our award wining Resolution Framework™.

Tired of antiquated and self-serving policies, a dynamic duo in a local Council had a desire to disrupt the status quo of government. In 2021, they began the transition to a resolution-focused, people-centred policy framework with the backing of TCM.

In September 2020, CEO, Founder & veteran of mediation David Liddle delivered transformational team development to a local Council. The blending of coaching and development impacted values of collaboration, self-awareness, team accountability, and constructive conflict.

Resolution Consultant Elizabeth Nuckowska identified issues within a pharmaceutical team, delivering a tailored four-part programme to achieve a positive workplace climate and culture.

The TCM Group intervened with a clinical team to repair damage, rebuild team effectiveness and reshape leadership. Bespoke team facilitation, leadership coaching and neutral evaluation was undertaken by our expert consultants.

In February 2021, Resolution Consultant Stephen Adams delivered a bespoke team development programme to a team in AB Agri, optimising performance and mending partnerships.

The third-largest retailer in the world worked exclusively with The TCM Group in 2017 to revolutionise their outdated grievance procedures and transition to an early resolution scheme.

Head of Investigations and Audits at TCM, Gary Rogers, delivered an online workshop to guide participants through the process of conducting fair and thorough investigations.

EDF implemented an early resolution programme to compliment their existing formal procedures and align with their zero-harm ethics policy.

London Ambulance Service became the first organisation of its kind to use the Resolution Framework™ to manage conduct-related issues. Due to the success of the framework, it has since rid itself of all formal grievance procedures.

AB Vista looked to The TCM Group’s leadership programme to align their values of integrity and collaboration with their team behaviours. A three-month training was held in 2020 to promote a positive and inclusive team culture.

Aviva recognises looking after its people means they in turn will look after customers. Working with The TCM Group, Aviva introduced a resolution programme in July 2018 supporting its commitment to employee engagement and wellbeing.

Tired of the traditional grievance processes and clunky, inaccessible policies, a strategic move to a ‘resolution first’ approach was advocated for by TSB’s Head of Employee Relations, Angela Gibson.

An anonymised attendee recently wrote an in-depth case study, sharing their experiences, having attended our 5-day ‘National Certificate in Workplace Mediation’ training course.

An anonymised attendee recently wrote an in-depth case study, sharing their experiences, having attended our 5-day ‘National Certificate in Workplace Mediation’ training course.

An anonymised attendee recently wrote an in-depth case study, sharing their experiences, having attended our 2-day ‘Values-Based Leadership’ management training course.

The UK Civil Service has been working with TCM for several years to embed a culture which handles conflict productively.

An informal approach to resolving workplace conflict is helping the Royal College of Paediatrics and Child Health (RCPCH) develop a collaborative, progressive workforce in support of its aim to transform child health around the world.

An alternative approach to resolving disputes at work is helping Northumberland County Council build more cohesive and effective teams during austere times.

We has been able to overturn a culture of conflict and drastically reduce the number of grievances raised in the business, thanks to the introduction of an alternative approach to resolution.

HR Team Manager, Susan Wilkins and HR Manager, Cara Meakins want to drive down the number of grumbles and grievances and set up a robust framework to process cases for mediation.

Val Ward is a Learning and Development Manager at Historic Royal Palaces. She is currently qualified as a workplace mediator and is working tirelessly with TCM.

TCM helped develop an in-house mediation system that was piloted at Top Shop/Top Man stores in 2009. The scheme was very successful.

With 140 years in business and 3 million customers, Simplyhealth has amassed an extraordinary wealth of expertise in the health insurance industry.

When Harriette Wolff first learned about workplace mediation, she instantly thought it would be a good fit for her organisation.

When the London Borough of Newham introduced an internal workplace mediation scheme with the help of TCM in 2012, it was an immediate success.

Royal Mail and its trade unions sign contract to employ external mediators

When the Acas code came into effect, we implemented a small scale internal mediation function at M&S.

Dimensions is a nationwide not-for-profit support provider for people with learning disabilities and autism.

In 2008, The TCM Group was invited to develop a pilot mediation scheme within BT Retail. BT Retail has around 18,000 employees and 20 million customers.

Parcelforce Worldwide is part of Royal Mail Ltd, a former public sector organisation that has had its fair share of industrial disputes and internal conflict in the past.

The Brandon Trust is an award-winning charity working throughout the South West of England and London supporting people with learning disabilities and autism.