A mediation was undertaken at Islington Council to address a breakdown in a relationship. The outcome? A transformative experience for both parties.

A leading organisation in the financial sector, specialising in originating and managing buy-to-let mortgages for institutional funding partners, recognised the importance of fostering a positive and collaborative work environment.

As part of their dedication to enhancing conflict resolution skills, Govia Thameslink Railway partnered with us to complete the National Certificate in Workplace Mediation.

To equip their new internal mediation team with the necessary expertise, Kier Group partnered with The TCM Group for a two-day, in-person Practical Mediation Skills training course.

Action for Children partnered with TCM's Engage Leadership in early 2023 to implement their specialised Quality Conversations training programme, aiming to transform how staff approach challenging interactions.

In the dynamic world of biotech startups, strong leadership and communication skills can be just as critical as scientific breakthroughs.

Watershed is transforming how workplace conflict is handled with TCM’s innovative Resolution Framework™, moving from formal grievances to constructive dialogue. Through Routes to Resolution Training, employees are gaining the skills and confidence to resolve disputes early—creating a healthier, more collaborative work environment.

Recognising the need for robust investigation skills as a healthcare provider, SDS continues to be a partner with us for successful Core Investigation Skills training.

Discover how TCM empowered NHS leaders across four cohorts to become Culture Catalysts™, giving them the tools and confidence to drive meaningful cultural transformation in their healthcare systems.

For nearly a decade, TCM has been a trusted training partner for the MPS, delivering expert-led programmes in mediation, team facilitation, and most recently, Advanced Investigation Skills.

Alight partnered with us to equip their teams with the essential skills to conduct thorough, just, and trauma-informed investigations, with overwhelming success.

When KPMG decided to modernise their approach to workplace disputes, they didn't just want to update policies - they aimed to fundamentally transform their organisational culture.

Engage Leadership hosted AfriKids for a special away day that brought together team members from Ghana and the UK to learn how to empower their junior managers to step confidently into leadership roles while staying true to their core values of integrity, unity, and impact.

Recognising the critical role that people managers play in shaping team engagement, performance, and wellbeing, Landmarc sought a tailored training solution. The success of the programme was evident.

As part of their commitment to fostering a positive and professional workplace environment, EMC sought to enhance their team’s ability to manage and resolve difficult situations effectively.

When a global organisation championing human rights needed to strengthen its leadership capabilities, they turned to TCM for a bespoke solution that would empower their managers to navigate complex performance conversations with confidence and compassion.

Through expert training and hands-on assessments, we empowered participants from a range of internal teams with the confidence and capability to become skilled mediators and communicators.

The KSC team identified an opportunity to build their confidence in offering coaching to leaders, moving beyond providing answers and instead fostering a culture of self-reflection and ownership. 

Discover how The TCM Group delivered a fast, inclusive, and highly effective mediation service —ensuring clear communication, trust, and lasting workplace harmony for a national children's support organisation.

Recognising the importance of a healthy workplace culture, LSESU sought professional mediation support to resolve a complex conflict between colleagues who were also friends.

Rotary partnered with The TCM Group to deliver our Practical Mediation Skills Course, supporting their mission and members.

Leadership skills aren't innate—they must be cultivated with care and intention. For Historic Royal Palaces (HRP), custodians of some of Britain's most treasured historical sites, effective leadership makes the difference between merely maintaining these iconic locations and truly bringing history to life for generations to come.

Womankind Worldwide partnered with TCM to develop a comprehensive leadership programme that would align their internal practices with their feminist values. The organisation recognised that their line managers needed more than just standard management training—they needed tools and approaches that would help them champion cultural transformation.

The London Borough of Hounslow's experience demonstrates that while changing established practices is challenging, the rewards - in terms of improved relationships, better alignment with values, and more satisfactory outcomes - make it a journey worth undertaking. Their story serves as an inspiration and a practical guide for other organisations looking to revolutionise their approach to workplace conflict. It shows that with vision, persistence, and a willingness to learn, it's possible to create a more compassionate, effective, and values-driven workplace.

We’ve seen incredible transformations through coaching - whether it’s helping newly promoted leaders find their confidence, strengthening communication across teams, or tackling complex workplace challenges.

Traditional grievance procedures have been dividing and destroying our organisations for too long. The organisational cost mounts, exhibiting financial, mental, and social implications. Outcomes are enforced on parties, meaning that oftentimes conflicts continue to fester and root issues are left masked. Ultimately, the human aspect is lost.

In the heart of every human rights organisation lies a passionate team of individuals who have dedicated their lives to fighting injustice and championing the cause of the marginalised.

TCM delegates provide accounts of their experience training with TCM Academy, taking you step by step through the learning journey.

Nottingham University Hospitals NHS Trust speaks of their success in integrating a mediation service within their organisation.

In 2018, results from employee engagement surveys at Aviva suggested the way the business was dealing with these workplace conflicts was at odds with its wellbeing culture.

Embarking on this cultural journey of transformation would bring the Council’s aspirational vision to life, particularly driving sustainability and performance initiatives.

In August 2021, Resolution Consultants Stephen Adams and Stephen Hague designed and co-facilitated a unique team development and leadership programme to a UK-based national charity that provides advice, guidance, and support to vulnerable people. The organisation prides itself on being a richly diverse national team, delivering life-changing services to those most in need and prioritising positive outcomes.

Fostering collaboration in a compassionate way is at the forefront of everything Nationwide does. For the People and Culture team at Nationwide, the internal systems of the society should carry this impetus too: cue the implementation of the Resolution Framework™.

As a public academic institution, the University of Portsmouth has strong values; they are ambitious, responsible and open. In 2021, the Executive Dean worked exclusively with The TCM Group to transform workplace culture to reflect these values.

This prominent university joined the Transformational Trailblazers initiative with aspirations to build a more just, inclusive culture for its staff and students. Together, a safe space for people to work and grow personally, professionally and academically will be built for the future.

Striking a balance between performance and positivity was the ultimate task for TCM when working with a surgical team in the NHS. Improving sub-optimal team dynamics was imperative within the team of highly specialised surgeons, working in the most complex and intense environments on a daily basis.

LLDC chose to conduct a neutral evaluation to understand their employee culture and consider future learning points. Evaluations were made on wellbeing, workload and developmental opportunities.

In October 2020, The TCM Group delivered a series of team workshops to the senior executive team at International Alert with an ambitious agenda for change.

A local Town Council stuck in the past worked through team facilitation to prioritise inclusivity for the future.

In 2017 The TCM Group was invited to support Capgemini to embed our award wining Resolution Framework™.

Tired of antiquated and self-serving policies, a dynamic duo in a local Council had a desire to disrupt the status quo of government. In 2021, they began the transition to a resolution-focused, people-centred policy framework with the backing of TCM.

In September 2020, CEO, Founder & veteran of mediation David Liddle delivered transformational team development to a local Council. The blending of coaching and development impacted values of collaboration, self-awareness, team accountability, and constructive conflict.

Resolution Consultant Elizabeth Nuckowska identified issues within a pharmaceutical team, delivering a tailored four-part programme to achieve a positive workplace climate and culture.

The TCM Group intervened with a clinical team to repair damage, rebuild team effectiveness and reshape leadership. Bespoke team facilitation, leadership coaching and neutral evaluation was undertaken by our expert consultants.

In February 2021, Resolution Consultant Stephen Adams delivered a bespoke team development programme to a team in AB Agri, optimising performance and mending partnerships.

The third-largest retailer in the world worked exclusively with The TCM Group in 2017 to revolutionise their outdated grievance procedures and transition to an early resolution scheme.

Head of Investigations and Audits at TCM, Gary Rogers, delivered an online workshop to guide participants through the process of conducting fair and thorough investigations.

EDF implemented an early resolution programme to compliment their existing formal procedures and align with their zero-harm ethics policy.