"It was hands down the best thing I have ever done. Beccie was amazing. I can’t wait to start using my new skills."

"Mediation is much more interactive than litigation. It enables the parties to participate to a greater degree in exposing and resolving the issues at stake. They have a sense of ownership of the resolutions they agree which they do not have for court imposed solutions."

"I thought both mediators acted professionally and skilfully throughout the day – I was extremely impressed by the whole experience."

"A challenging and thought provoking course."

"The mediation process is an extremely powerful tool in the workplace. I can’t believe how much I have learned and how useful it will be in my work environment."

"This was an excellent course. It had structure and clear objectives which we worked towards at a good pace. The level of engagement and input from colleagues on the course was very high. Thank you!"

"High quality training with strong feel good factor."

"Employers must provide the relevant training for line managers and invest in mediation if they are serious about reducing the damage caused by conflict at work. While most organisations train managers to use disciplinary and grievance procedures, too many are failing to recognise the value of mediation and training in dealing with conflict more generally."

"The overall purpose of this review [of the Dispute Resolution Regulations, 2004] is to bring about effective resolution of disputes as early as possible. The consequences of success would be less disruption to workplaces and to individuals, careers, and reduced burdens on the resources of all concerned – employers, employees and the state."

"The Government should challenge all employer and employee organisations to commit to implementing and promoting early dispute resolution, e.g. through greater use of in-house mediation, early neutral evaluation, and provisions in contracts of employment."