Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
2018
Sue Winston, Corporate Digital Communications Lead at Aviva – National Certificate in Workplace Mediation
"The course was intense, informative and insightful. The skills are put into a mediation context – but they are valuable in so many contexts."
Kate Trenaman, Head of Staff Representation Team at MOD – National Certificate in Workplace Mediation
"A professional training delivery company – empathetic, supportive tutors who work in tune with students to get the best achievements. I particularly liked the models and process reminders. Experiential learning is very powerful. Affirmations from tutors are also very welcome. I hope to use what I have learnt in an internal mediation service; with clients generally facing conflict. Overall, a high-quality and entertaining course, I would definitely recommend!"
Ranjna Vekaria, HR Advisor at Central London Community Healthcare – Practical Investigation Skills
"I am extremely happy with the knowledge I have gained from attending the course. I like the information provided throughout the course and will be taking away with me information gained to update processes currently in place. I would highly recommend those interested to attend."
Julie Parsons, Test Manager at Interflora – Core Mediation Skills
"Great trainer, endless energy – very engaging with a strong sense of purpose and clearly demonstrated and well-developed skill set."
James Hough, Service Level Manager at Interflora – Core Mediation Skills
"The trainer was extremely engaging and very passionate about the subject being taught. I really enjoyed the course and learnt things I will use in my day to day as well as at work. I hope to use what I have learnt in 1-2-1’s with my team and if I ever get asked to mediate a conflict."
Samantha Tait, Employee Relations Specialist at Santander UK – National Certificate in Workplace Mediation
"I found the course really helpful and informative, it will really help in my role and not just in mediation. The learning will be practical in work to help support individuals to resolve concerns. I enjoyed learning each of the steps individually and then being able to practice what has been taught."
Faith Woodcock, Hospital Manager at BlueCross – Practical Mediation Skills
"I have always felt nervous about mediating in case I made the situation worse. I now feel confident to be able to facilitate a conversation in the best interests of both parties. I liked that the course was flexible to real life situations and also as it was a small group, it was quite individual to everybody’s needs. I will apply what I have learnt to do low level mediation/facilitated conversations on site."
Poonam Bhatt, HR Advisor at Ambitious about Autism – Practical Mediation Skills
"A very practical course which provides you with a good understanding of how mediation should be carried out. I particularly liked the fact that we got the opportunity to ask questions and discuss our own experiences, as well as getting to learn the amazing mediation skills. I hope to be able to use all the skills I have learnt to undertake mediation within my HR role."
Paul Abbott, Workplace Relations and Change Manager at Tesco – National Certificate in Workplace Mediation
"A superb course that will be invaluable and very helpful moving forward. Very thought provoking and effective training."
Tom Creaney, Colleague Relations Partner at Tesco – National Certificate in Workplace Mediation
"A brilliant course delivered by our coach for the week Jerome; who’s passion for mediation was evident from day one to day five. The tutor’s style was fantastic in delivering an intense subject in a way that broke down any barriers to fill understanding of the subject. An inspirational course delivered by an inspirational coach."
