"The Practical Mediation Skills course was very illuminative, interactive and informative. The training fully met my objectives, I particularly liked the opportunity to practice skills, breaking down of skill components, pulling apart the process to understand when, what, how, etc. I will apply this learning by undertaking mediation and sharing skills with others. Overall, it was an extremely enjoyable and informative course. Thank you."

"The course was great. It was well-paced and I feel that I have gained a lot of information over the two days. The training raised my skill level and I now believe I can apply this learning in every employee/employer meeting even if it is not about conflict. An insightful and enjoyable course overall."

"The course leader was great. He really engaged in overall discussion and helped us to consolidate the learning and put it into practice. A great motivator during the sessions where role-play was used. I really liked the practical elements of the course. It gave us a real insight into the challenges."

"Bola and TCM delivered the most powerful piece of workplace learning I have ever had. It was more than what I expected so that was fantastic. Bola was engaging, passionate and brought the course to life. It was fun, engaging, insightful and I would recommend to anyone! Absolutely fantastic!"

"An insightful course that provides transferrable skills for within and outside of the workplace, with skillful, knowledgeable and engaging trainers. I will use many of the tools and frameworks in my day to day role and take part in the mediator conference calls."

"TCM are hugely approachable and professional. Their mediation and training services are good value and effective. The team are very enthusiastic and inspiring. I particularly enjoyed the teaching style and the practical experience. We also had a very good group. I will apply my learning by mediating at work but also using the skills with line managers and other members of staff. I highly recommend the course and TCM as an in-house provider for all types of organisations."

"The training was enjoyable, engaging and interesting. My expectation was to learn more about tools and strategies for conflict resolution – this expectation was met in full! A lot of attention was paid to real life examples of conflict situations we had all experienced! Solutions were discussed. I felt I started with a basic knowledge of conflict management from my own real life experiences. This course gave me a more structured approach to build on. I intend to follow up on recommended reading and use knowledge gained over the last two days in the future."

"The course was fun but very challenging. I’m not too keen on role plays but I understand why it is essential on this course so they were well conceived. The size of the group was good as it meant it was very focused. There is plenty of opportunity and requests for mediation at work so I can use what I have learnt to help solve these issues. I will also discuss with other mediators to figure out how we should operate as a team/community. Overall, it was an excellent course. Thanks!"

"The course was outstanding! It gave me so many light bulb moments that I really wished I had done the course sooner. The material is so relevant on so many levels. The pace and delivery was spot on and the continued assessment throughout the course tested and consolidated my learning – thank you! I can honestly say that I don’t think have been to a better training provider. Our trainer was truly engaging and knowledgeable. I never thought I could find role plays fun! Our entire group ended the week on such a high we were all sorry when it came to an end. Very good use of my time and a week well spent."

"The facilitator was very engaging and knowledgeable. She made the roleplays seem easier even though they were quite challenging at times, however, they were very useful. I will review when my learning can be applied and talk to the managers in my organisation. Although I went in with no knowledge of mediation, I came out raring to go and with a range of skills to utilise. 5/5!"