"Very interesting and enjoyable course, I particularly liked that the facilitator made it fun and was very enthusiastic and passionate about the subject. I found that I gained a lot from the course and think I got what I expected from it, and more. There was lots of opportunities for questions and open discussion. I will use what I have learnt by facilitating meetings in my workplace with the other members in my team. I would highly recommend this course!"

"Exceeded my expectations and I was looking forward to every day. The mix of skills and experience in the group was good. I loved the fact that we had fun while we were learning. A great course and one which provides an excellent set of skills to have in your toolkit. You will use what you have learned again and again in both professional and personal situations."

"The training was interactive, interesting and most of all valuable. I particularly liked working in pairs to practice and the general discussion regarding the types of questions to ask to get the right answers. Many of the skills I have learnt can be used in everyday work, not just saved for a specific facilitated conversation or conflict. An excellent, enthusiastic and knowledgeable trainer. Interesting course and good discussion on experiences and challenges. A great overview providing a sound skill set to hold effective facilitated conversations."

"The training was challenging but enlightening. I gained valuable skills to use during working and everyday life. I particularly liked the roleplay, teaching methods and the theory practice. The course exceeded my expectations and I came away feeling more confident in my ability to manage challenging situations."

"The Conflict Resolution Skills course taught me how to identify the emotions involved in conflict resolution, identify different conflict resolution styles, how to see things from other people’s point of view and how to become a better listener. It has helped me to know how to approach conflicts better. I’m better equipped and feel confident that I can resolve conflicts using the skills I have learnt. I really enjoyed the activities and the trainers had a great teaching style."

"A very useful course with a well-judged balance between practical exercises and theory. I enjoyed it very much. Well prepared theory, good role play and useful experience from the trainers. I hope to offer my services as an internal mediator at the British Medical Association – preferably externally to doctors."

"TCM provide great training on the complex area of conflict resolution, giving you the skills and confidence to resolve workplace issues. I thought the facilitators were great – great energy and loads of experience to learn from. I liked all of the tools we discussed – great tools to use e.g. NVC, case studies, how to structure and different stages of the processes. I feel I now need to put this into practice to rate my skills and knowledge a 10/10."

"A truly fantastic course, delivered by an exceptional trainer. I’m coming away from the course feeling confident and inspired to put my new skills, tools and techniques into practice. I am normally fairly critical of courses but this has been by far the best and most rewarding course I have been on."

"The course improved my confidence levels and knowledge in practical mediation skills to use in the workplace to effectively tackle conflict situations and be capable of building internal management. It was fun, energetic and interactive and I will apply what I have learnt in my role as HR Business Partner."

"The training was very relaxed, informative and fun – the facilitator made us all feel very welcome. I particularly liked sharing experiences even though I already have significant experience in doing investigations. I will apply my learning by using it to develop my approach when taking part in investigations. Overall, a great course for delegates of all experiences and backgrounds."