Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
2020
Lorraine Nixon, Head of Secretariat & Freedom To Speak Up Guardian at Princess Alexandra Hospital – Managing Conflict Masterclass
"The Managing Conflict Masterclass run by the TCM Group is the best one I have attended in my entire NHS Career. The class gives you a completely different way of managing conflict int he workplace – which has been successful for me. David Liddle – fantastic and extremely informative and motivating. Thank you for the opportunity."
Vanessa Crispin, HR Consultant at The HR Net Ltd – Practical Investigation Skills
"I really found the training beneficial as I have learnt along the way with no formal training. This course is brilliant for all employees involved in investigations. It helps ensure there is a tool kit for people to follow."
Tina (Corrina) Beer, South West Work and Health Group HR Business Partner at Department for Work and Pensions – Core Mediation Skills
"I just wanted to thank you for your emails regarding the mediation training yesterday. It was my first day back from annual leave however, a brilliant afternoon with the trainer Jerome, and the other delegates. Very educational and some brilliant easy to remember tips and analogies. I think, like most, face to face is much better but with Jerome’s support we managed to get through the afternoon with a bit of IT learning thrown in lol!"
Barnes Restall, HR Consultant – National Certificate in Workplace Mediation
"I trained with TCM a number of years ago following a recommendation from a friend; as a HR Consultant I work with a range of businesses and charities and have frequently utilised mediation skills, training and experience to facilitate difficult conversation, relationship and team breakdowns in communication with positive results."
Christiane Jenkins, Director of Corporate Governance at London Councils
"TCM would definitely be my first port of call were we to need any senior level mediation/dispute resolution support."
Sharon Martin-Manning, Data & Development Officer at Metropolitan Police Service – Practical Mediation Skills
"I had my training with Jerome back in November 2018. It was the first time I had enrolled in mediation and where I had very very basic knowledge – the training, support and after care was great! I felt comfortable after a few sessions, knowing that if there was anything I was unsure of, I was able to go back to the team and they would help. The course itself, although packed with information, Jerome was very good at explaining each part and kind of testing us to ensure we were all continuously engaged. I would highly recommend using The TCM Group for mediation training."
Jenny Elkeles, Corporate Governance Manager at the British Medical Association (BMA) – National Certificate in Workplace Mediation
"This is a really exemplary mediation course. I have been on a previous course, and this was incomparably better. The trainer was a real expert, and he was very inspiring and energising. I thoroughly enjoyed it and I would really recommend this course. There seem many courses to choose from, but you really can’t go wrong with this one. It will certainly equip you to start mediating, and also give you the appetite to learn more."
Tommy King, HR Consultant at Best Start HR – National Certificate in Workplace Mediation
"The National Certificate in Workplace Mediation course is a must for anybody considering to move into the field of workplace mediation, or even just to add it as another string to your bow. Many of the theories discussed during the course can be applied to other aspects of HR work; indeed, these can be applied to issues outside of the workplace as well. The 5 days goes quicker than you can imagine, which is the best indication by far of how enjoyable, refreshing and rewarding the course is. I would highly recommend it without hesitation."
Natasha Smith, HEO Manager at Department for Work & Pensions (DWP) – National Certificate in Workplace Mediation
"I was so looking forward to this course with high expectations and it didn’t disappoint .The 6 day course was intense but I enjoyed every moment of it. I learnt so much in the short space of time and could not fault our trainer who was so knowledgeable, so engaging and instilled confidence in us as a group throughout the course. I built on skills I already had and developed new ones throughout the 6 days.Be prepared to out the time in with the post course work. I cant wait to put my learning and new found skills into practice. A superb course that I would highly recommend."
Lynn Earnshaw, HR Manager at Deloitte – National Certificate in Workplace Mediation
"Just completed 5 days of mediation skills training and I can highly recommend the course. It’s been a truly amazing experience, from meeting a wonderful group of co-learners (all of which have become friends), to the legendary coaching and support provided by the trainer, whose energy and passion were both engaging and encouraging. What I liked most about the entire programme is the ability to practice, practice and practice the skills and tools we learnt in a completely safe environment. We were also very fortunate to have the pleasure of meeting and working with Elizabeth, a TCM mediator who has many years experience and provided valuable insights. A big high five to the entire team and co-learners, now I’ve just got to concentrate on the portfolio to consolidate my learning! Thank you for everything you shared!"
