"A good course with knowledgeable and inspirational trainer that will definitely helped to bring about improvements and positive changes."

"I’d recommend this course to anyone who is interested in bettering themself as a person and as a manager."

"This is the best course I have been on in the past 10 years, the instructor was super engaging and encouraging throughout the course which made learning over MS Teams far easier than I expected. The course will prepare you really well for undertaking effective mediation and managing challenging conflict situations."

"One of the best courses I’ve ever done. Really well taught and well structured, giving you the techniques for mediation and life generally. Surprisingly, I really enjoyed all three roles of the role play – they really helped to reinforce and practice what we’d learnt in a safe nonjudging environment. Best role play I’ve ever done."

"The course delivered by TCM is just the right course for many large operational companies as it gives delegates real life experience on how to deal with disputes."

"An intense and thought provoking week but has left me feeling confident in my ability to apply the new skills I have learned. I found the practical element the most useful – both as a person trying new techniques in a safe space but also having the opportunity to experience mediation in practice too."

"An engaging, well-run course that gave me the confidence as well as the tools and knowledge to do workplace mediation. The pace was good – being able to go through deceptively simple conversation models in theory, in practice and through observation was very helpful."

"The mediation course was absolutely brilliant. It gave me all the skills I will need to successfully facilitate a mediation in order to try to bring people through a difficult situation by communicating better with each other. I particularly enjoyed the practicality rather than the theory of conflict etc but I thought the mix was incredibly good."

"One of the best courses I have been on since joining London Underground 20 years ago."

"An intense but inspiring course that opens your eyes to the techniques and skills you can use to help resolve conflict in the workplace. With regular reflection and role play, you are able to practice and discuss. I really believe the training should be part of every people-managers toolkit."