Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
2013
Interflora
"The mediator listened carefully to my views and acted in a very professional manner. I was very happy with the mediators approach and outcome as she helped us to identify and evaluate a variety of constructive options."
Susan Hunter, Adult Complaints and Performance Manager at London Borough of Ealing – National Certificate in Workplace Mediation
"The National Certificate in Workplace Mediation is an interesting, challenging and fun course. I really enjoyed the supportive style of the trainer and the quality of the materials and handouts made the experience a lot easier. I would recommend this course to anyone who wishes to become an accredited mediator. I know I will use my skills at work to mediate within teams and with my peers."
Leyla Okhai, Staff Disabilities Officer at Imperial College London – National Certificate in Workplace Mediation
"This training gave me a great understanding and valuable skills in mediation. The course completely met my expectations and I really liked the interactive teaching style of the trainer. In addition, the relevance of the role-plays and the exercises made the experience even more interesting!"
Stephanie Ayden, HR Project Manager at the Circle Housing Group – Managing Difficult Conversations
"The course was easy to follow and fully explored the issues. It completely achieved my objectives and met my expectations. I will use my knowledge and new skills to develop my managers’ competences. I would highly recommend this course to anyone who wishes to do the same!"
Anne Callaghan, Campaign Manager at Unicef UK – Managing Difficult Conversations
"Managing Difficult Conversations is a thought-provoking course delivered in a very interactive environment. I really enjoyed learning more about the "buttons" and "baits" and I will look for and resolve the confrontational situations using the different tactics I learnt."
Lorna Farrant, Talent Manager at Chiltern Railways – HR as Mediator
"HR as Mediator is a great mediation taster course. I really enjoyed sharing and discussing everyone’s experiences of conflicts and I found the different tips and frameworks useful. I feel I have reinforced my knowledge with this training and that I will be able to use the FAIR model for informal conflict resolution sessions!"
Stephanie Golden, HR Development Officer at Unison – Coaching – Conflict, Change and Crisis
"In a fun, interesting, very hands on and thought provoking learning environment, TCM has allowed me to meet my objectives. I am now a lot more confident and skilled for coaching and I will put this in practice by mentoring the managers in my organisation and helping them buy into mediation."
Joanne Mandley HR Manager at UPM Kymmene (UK) Ltd – Practical Mediation Skills
"TCM brings the perfect combination of fun and seriousness if you wish to learn intense skills and great processes in a fun environment. Sharing experiences with other delegates was a plus and made the experience even more interesting. I will use all I’ve taken from the course on a day to day basis and I would gladly recommend this course to anyone who wants to learn these precious mediation skills."
Jane Harwood, HR Manager at Jane Harwood – HR as Mediator and Peacemaker
"This course gave me the tools needed to mediate. I had the opportunity to interact, not just listen. I would recommend this course as the first step in mediation training: a great foundation! It gave me the skills and confidence I need to will run a number of "informal" meetings, write a mediation policy and help and mentor the team managers for mediation skills."
Anne Wilsdon, Head of Planning at Home Office IPS – National Certificate in Workplace Mediation
"This course fully met my expectations. It was challenging, hard work but in a fun environment. I now have a full understanding of what mediation is and the knowledge and skills to become an effective mediator. Thank you TCM!"
