Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
2013
Sarah Ward, SEO Manager at Home Office IPS – National Certificate in Workplace Mediation
"In this inspiring and challenging course, I really liked TCM’s use of different tactics to teach the theory of mediation. I wanted to gain toolkits for handling disputes within my team and the ability to spot signs for early resolution. This course was extremely useful as it fully achieved my expectations and I feel now more confident."
Pete Collins, HR Consultant at Lloyds Banking Group – Mediating Team Conflict
"The trainer’s knowledge, skills and delivery style were absolutely perfect. This excellent course was interesting, interactive and delivered in a friendly environment. My expertise on this topic was deeply strengthened by this training that I would recommend you do!"
Laura Anderson, HR Consultant at Lloyds Banking Group – Mediating Team Conflict
"The Mediating Team Conflict course was interesting, relevant and the interactions really valuable. The trainer really brought the topic to life! I would recommend this course as it will help me promote mediation within my company."
Jane Smethurst, Head of Staff Support and Psychological Well-Being Service at Cheshire & Wirral Partnership Foundation NHS Trust – Mediating Team Conflict
"This course really exceeded my expectations! I really enjoyed and found useful applying the theory to examples and allowing discussion to enable the new skills to be processed both individually and collectively. Overall, these 2 days were enjoyable, interesting, with a great use of case studies, examples…and humour!"
Jennifer McNeill, Regional Director at South East Employers – Coaching – Conflict, Change and Crisis
"The strategies and techniques taught in the Coaching course are very useful and so are the role plays! The trainer had amazing knowledge and skills, the exercises and case studies were relevant to my needs and the hand-outs are top quality! I would gladly recommend this course to those who need help with their coaching skills!"
Stephen Ward, Head of Project Management at Areva UK – Managing Difficult Conversation
"I really liked the opportunity we had to discuss other people’s experiences therefore gaining a new way to see how we can improve our own performances. In an interesting, informative and thought provoking environment, TCM gives you an excellent insight into the world of mediation and how to handle professionally and efficiently those difficult conversations. I have no doubt that after absorbing the information I was given and putting them into action I will see true benefits!"
Shelley Mayles, Office Manager at the National Probation Service, Hertfordshire – Managing Difficult Conversation
"Managing Difficult Conversations is a course that is inspiring, useful and really relevant to my everyday role. I know I will get the chance to use what I learnt in daily conversations with staff and hopefully help other managers to deal with such conversations. The trainer had excellent knowledge and offered a great setting for learning and trying out our new skills. Being able to put the theory into practice was really useful!"
Karen Barrie, Policy Support Officer at Durham University – Employee Engagement
"Employee Engagement is a thought provoking, interactive and worthwhile course. It blends a great mix of theory and real-life examples. I will use those case studies and the principles I learnt to develop real action plans to engage my workforce. I would really recommend this course!"
Michaela Edinborrow Matrasova, Senior HR Administrator at the Imperial College London – Employee Engagement
"The trainer asked us what we needed from the course and that helped him make it really relevant for me. This course is a great way to understand how active listening and finding people’s needs help engage our employees. I learnt really helpful tips from the trainer but also the other delegates and it made me think of new ways to promote employee engagement in my organisation."
Len Carr, HR Business Partner at A4E – National Certificate in Workplace Mediation
"The National Certificate training is thorough, challenging and fantastic! A really worthwhile experience! It completely met my objectives: there are a lot of opportunities to practice, it is a great mix of skills and real-life examples. The trainer was incredibly knowledgeable, she was able to relate the topic to my objectives and the manuals were very thorough. After digesting the content I am sure I will be confident enough to put these skills into practice. Money well spent!!"
