"I thoroughly enjoyed the course. There was a fair balance between legal/case law examples and theory/practical skills. The practical examples were particularly useful and I will be using the knowledge gained to improve my own practice. The course was interesting, thought provoking and it created debate! I would be happy to recommend this course to anyone!"

"TCM created a safe environment where I could fully absorb the framework of Investigations, discuss the cases, understand the importance of the templates provided and practice my interviewing and investigating skills. Our trainer Steve was very patient and his knowledge of investigations is amazing. I would really recommend this course to anyone who wants to gain real investigating skills."

"Satisfying, confidence building and enlightening! These are the words I would use to describe this great training that strongly met my objectives! The process of mediation is outlined in great details and the trainer was amazingly knowledgeable. I will apply my new skills in a practical way but also try to implement mediation in our resolution policy!"

"Practical Mediation skills is the perfect training to learn and develop structures and skills when dealing with conflict situations. It was very informative and useful and I will apply this learning in my everyday work by dealing with and managing in a more efficient way situations involving conflicts."

"This was a very practical, comprehensive and participative course. The knowledge and skills of the trainer and standards of facilitation for the learning were amazing. I would happily recommend this course and I will definitely look at ways to train managers at Arcadia to deal with low level issues and prevent escalation by early intervention."

"This course was intense, enlightening and valuable. I really liked the relaxed and informal way it was delivered. The interaction with all the other participants was also great. The trainer was calm and open to discussion and the exercises relevant to what I have seen in the workplace. I look forward to mediating as soon as possible and as a solicitor I am delighted to offer mediation as a valuable service to my clients."

"I chose to train with TCM as they always have high value and very informative events. This course was enjoyable and I feel I learnt a lot. The small groups made it easier to ask questions and get feedback. Extremely useful, I am now more confident in carrying an investigation. This course has fully achieved my expectations and I would recommend it!"

"We knew TCM by reputation and used them in the past. As always with them, the course was informative, useful and revitalising. It broke down and analysed the stages of mediation and the role playing was very helpful. I feel now more confident and I would really recommend this course as it is the perfect concise communication training for all line managers."

"I really enjoyed the practical nature of the course from day one. The training fully met my objectives: in a fun and enjoyable environment, TCM has allowed me to gain more confidence to deal with arising conflicts at an early stage."

"This course was interesting and very insightful. I really liked the active listening module, understanding the underlying issues that cause conflicts and learning that there is always an opportunity to deal with conflict positively. I know I will use at work the techniques I learnt. I would gladly recommend this training for anyone who might have to resolve workplace disputes!"