Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
2012 & earlier
Sophie Theadon, Human Resources Manager at the Financial Times HR as Mediator and Peacemaker
"I thought the course was relevant, insightful and extremely useful. A great training session. which provides mediation skills and knowledge that can be used instantly. Thank you."
Carol Russell Head of Employee Relations, BT Retail
"Over the past two years, mediation has made a significant contribution to our business. By working with TCM to train a team of internal mediators, we have already cut the cost of conflict by many hundreds of thousands of pounds. The satisfaction rate amongst employees who enter mediation is far greater than any other ER process I have encountered. I was a strong advocate of making mediation more widely available across the BT Group and I am glad that, with TCM’s guidance and expert support, mediation is now available to employees across the entire group."
Gail Simpson Employee Relations Consultant, City of London Corporation
"Before TCM helped us to set up our mediation service we had a very skeletal conflict resolution service. It couldn’t adequately meet the case work that was arising in the organisation. Mediation has helped us to cope with the volume and complexity of these cases."
Cathy Brown, Faculty Manager at University College London Managing Difficult Conversations
"I think the course was challenging and thought-provoking. The role plays were extremely useful and this training gave me a lot of practical tips and skills that I will be using in the workplace."
Rebecca Medcalf, People Policy Specialist at Marks & Spencer Mediating Team Conflicts
"The course was engaging motivating and highly informative. Going through the whole mediation role play really showed what it may feel like as a participant and what the little sticking points / difficult aspects may be and how to tackle them."
Nicola Holland,Senior Hr Adviser & Training Co-Ordinator at Sterling Insurance Group HR as Mediator and Peacemaker
"A very interesting and open course that encouraged interaction and taught me new ways of working as an HR professional. The training session had a very good mix of delegates, everyone was open to share their experiences with others and the event also proved to be good for networking."
Lindsey Nighswonger, HR Manager at BGC Partners HR as Mediator and Peacemaker
"Having a professional with years of experience delivering the course is incredible helpful. Watching David analyzing a real case study and providing such detailed and mind-opening insight is just invaluable. I now feel ready to take these skills back to my organisation and put a mediation program in place."
Nikki Hyde, HR Advisor at the University of Kent Mediation Team Coordinator
"I like the fact that people were willing to share their thoughts and experiences. It is reassuring to know that other co-ordinator are facing the same challenge."
Sandra Pressley Senior Nurse & Practice Development Facilitator, Isle of Man Department of Health
"I would recommend The TCM Group’s services as being highly beneficial for your workplace. They helped all of us at the Isle of Man Department of Health embrace mediation with absolute enthusiasm. They are very professional, bring a wide range of experience and knowledge and made us all feel very supported."
Emma Taylor, Trainer at Lloyds Banking Group Training the Trainer
"David’s passion and knowledge was great throughout the course and really helped me to get to grips with understanding the mediation process, its benefits and how it can be implemented to our organisation’s culture. The role playing was very useful, by allowing me to get an even better taste of what happens in a real situation. I am really looking forward to delivering the training and ‘selling’ mediation as an option to our colleagues."
