"A fantastic and relevant model which will really work for our Brand. The TCM trainer’s style of facilitating was excellent in that our questions were answered straight away with useful techniques and tips to use in practice. The TCM FAIR mediation process is also fantastic."

"This training is an excellent tool for the whole group. I learnt new skills to take away. I enjoyed the role plays, I just wish I could have had the full 6-day course and cannot wait to give it a go in practice. Mediation is an excellent tool and I hope it becomes part of Arcadia’s culture."

"An excellent course, positive and informative. I hope to practically engage in the process as a mediator for Sussex police. An excellent tool for both the workplace and life. I hope to be able to gain an accreditation soon."

"A concise and enlightening course. The use of exercise was great. I would definitely recommend this course to a colleague."

"An empowering and concise course. The knowledge and skill of the trainer was excellent. I thoroughly enjoyed the use of role play. An invaluable tool and I am looking forward to implementing it. It would be constructive to actually study further towards an accreditation. I will refer back to the organisation."

"A confidence-building and invaluable course. The structure of the course was fluid and gave delegates enough space to break-away and explore the issue being raised spontaneously. The size of the group was perfect and we all felt confident to engage with every activity."

"A challenging and extremely useful course. I particularly liked the practical exercises on both days. Day 2 exercises encompassed all the information from the day 1 training. Lots of ground explored but I would still be interested in looking at further training options."

"One of the few course I have ever come away from excited about putting skills into practice. I will absolutely recommend this course to a colleague. It has increased my knowledge and it surpassed my expectations."

"An intense and worthwhile course. I didn’t realise I managed to absorb so much information in such a short period of time. Extremely useful. As a potential internal mediator, I believe I would not have been able to perform this task effectively without this training. Thank you."

"An extremely useful and thought-provoking course with a clearly laid-out structure delivery. I shall be moving on to an accredited mediation training. It is a pleasure to be involved with the TCM Group."