Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
2014
Joyce Jacob, District Nurse at Central London Community Health NHS Trust – Core Mediation Skills
"I found that the Core Mediation Skills course was interesting, informative and useful. Useful tools were used to promote successful mediation including Role Play and handouts which made the course meet my objectives. Overall I would give all aspects of the course a 5 out of 5 and felt that the pace was just right. I look forward to epplying what i learnt mainly being more alert. I would recommend this course to fellow friends and colleagues."
Ali Abden, Admin Lead at Central London Community Health NHS Trust – Core Mediation Skills
"The core Mediation Skills course was future focused, a reality test and a great chance to share solutions. All of my objectives were met and I especially enjoyed the role play, PIN and INCA models. Irene the trainer of the course was over and above! Prior to attending I would rate my knowledge of Mediation as 3 out of 10, I now consider myself to be an 8 ! I now feel I could have difficult conversations more effectively and be more confident when talking to staff. I would definitely recommend this course."
Sue Stubberfield, Clinical Head at Central London Community Health NHS Trust – Core Mediation Skills
"The Core Mediation Skills course gave good insight into conflict in a good relaxed atmosphere. I thoroughly enjoyed the nice small group as all seven of us got the opportunity to participate. The session met all of my objectives at a pace that was just right. I look forward to putting what i learnt into practice. I would recommend this course to friends and colleagues of mine."
Gemma Todd, Director, Hallmark Care Homes – HR as Coach and Mediator
"The HR as Coach and Mediator course was fun, informative, interesting, thought provoking and a great re-connection. Irene energises and enthuses the group! The pace of the course was just right for me. I completed the Practical Mediation Skills course so this was a great reconnect! I would recommend this course to a friend or colleague."
Crystal Routledge, HR Advisor at Domestic & General – HR as a Mediator and Peacemaker
"This course was knowledgable, informative, ‘food for thought’, well paced and interesting. The trainer met my objectives and the role play was a very good excercise. I would rate all aspects of the course as 5 out of 5. I will apply this learning in every day practice and would recommend to a friend or colleague."
Kerry Stothart, Branch Secretary at Kent Police – Practical Mediation Skills
"The Practical Mediation Skills course was insightful, interesting, friendly and confidential. The group tutor and facilities were excellent. I particularly liked the friendliness and openness of the group. I would rate all aspects of this course 5 out of 5 and the pace of the course was just right for me. I would recommend the course to a friend or colleague."
Louise Frayne, Head of HR & Organisational Development, Royal College of Paediatrics and Child Health
"Just a quick line to thank TCM for the recent mediation service provided to RCPCH. A very successful day and working relationships improved enormously. I have always believed in restorative processes and the service offered by TCM really is excellent and evidences that this this really is the right approach to resolving conflict."
Marija Misic, Senior HR Officer at Park Plaza Victoria London Hotel – Managing Difficult Conversations
" I found this course to be informative, practical, helpful, fun and interesting! I liked the format as there was lots of discussion, examples and learning from each other. The role plays were great! I would rate all aspects of the course a five out of five and the pace of the course was just right for me. The course gives great structure to what is usually an awkward experience. This is definitely useful for daily applications in my role. I would recommend this course to a friend or colleague."
Camilla Wiley, Director of Nursing within NHS – National Certificate in Workplace Mediation
"I found the workplace mediation course to be interesting, enlightening and fun. The course met all of my objectives and I particularly enjoyed the mediator stories and the fishbowl exercise. I found that the pace of training was just right. Prior to attending this course I would have rated my skills and knowledge of this topic as 2 out of 10. On completion of the course I rate my skills and knowledge to be at a 10! I am going to keep in touch with peers from my course and try mediation in the workplace. I would recommend this course to my colleagues."
Kelly Barfoot, Mediator at Kelly Barfoot Mediation Services – Core Mediation Skills
"I found the course to be interesting, challenging, participative, stimulating, and informative. It met all of my objectives. All aspects of the course I rate as a 5 out of 5, although the knowledge and skills of the trainer I rate as a 6 out of 5! The pace of the course was just right and I would recommend to a friend or a colleague."
