Customer feedback by year

A selection of the incredible customer and delegate feedback that we receive every day.

2014
Amanda Rourke, Independant Mediator and Consultant – Practical Investigation Skills
"The practical investigations course was empowering, informative and enjoyable. All of my objectives were met and i now feel more empowered and confident. I particularly enjoyed the role play and watching others in the session. I would recommend this to my fellow colleagues and friends."
Persephone Collings, Complex Case Advisory Service Manager at DWP – Conflict Coaching
"The course was helpful, practical and very clear. I particularly liked the trainers style of delivery and support. There was also a good group with a rich mixture of experience. I found the pace of the course was just right and look forward to using what I learnt on a daily basis. I would happily recommend this course to fellow colleagues and friends."
Milee Brambleby, Head of Strategy and Change at CITB Construction Skills – Conflict Coaching
"I found that the conflict coaching course was powerful, giving good insight and ideas. The course met all of my objectives I particularly liked networking opportunities. The pace of the course was just right. I would recommend this course to friends and colleagues."
Louise Clark, Anaesthetist at Davies Vets – Conflict Resolution Skills
"I found the Conflict Resolution Skills course to stimulating, useful and fun! The course met all of my objectives i particularly enjoyed the role play. Which allowed me to put what I learnt into practice. Prior to attending this course I would have rated my knowledge of the topic as 4 out of 10, I would now say that has risen to an 8. I found the pace of the course to be just right and i gained useful insight from a highly experienced tutor and from other group members. I would recommend this course to fellow colleagues and friends."
Vicky Clayton, DSE Assessor at Davies Vets – Conflict Resolution Skills
"The conflict and resolution skills course was engaging, informative and interesting. The course met all of my objectives and the pace was just right. I thought the content was very good and gave me some good information to come away with. Prior to attending this course I would have rated my skills and knowledge of this topic as 3 out of 10. On completion of the course I rate my skills and knowledge as 8! I look forward to using the information and knowledge received to put into everyday practice. I would recommend this course to my colleagues."
Julie Riches-Tomei, Vetinary Nurse at Davies Vets – Conflict Resolution Skills
"The Conflict Resolution Skills course was enjoyable, informative and a great team builder. The trainer met all of my objectives. I particularly liked spending time with colleagues and learning more about personalities. I thought the course was paced just right and would recommend it to friends and colleagues of mine."
Gillian Wood, Personnel Advisor at Angus Council – HR as Mediator & Peacemaker
"The HR as mediator and peacemaker course was informative, enjoyable and worthwhile. The course met all of my objectives; I particularly enjoyed the examples of mediation from other industries and businesses. I found that the pace of the training was just right. I would have rated my skills of this topic as 5 out of ten prior to attending this course; however I would now say that has risen to a 9. I would definitely recommend this course to a colleague or friend."
Pauline Sinclair, Personnel Manager at Angus Council – HR as Mediator & Peacemaker
"I found that the course was interesting, thought-provoking and extremely worthwhile. I had very high expectations of what the course could offer and all of my objectives were met. The structure and pace were both good and the relaxed style of Thomas suited the team. I think this is a valuable course to attend and would recommend it!"
Nicola Hogarth, Assisstant HR Manager at North Tees & Hartlepool NHS Foundation Trust – Coordinators Workshop
"This was an enjoyable and fun workshop to attend with a professional trainer. The course met all of my objectives particularly the examples of how to engage managers. considering all aspects of the course overall I would rate it as 5 out of 5. I would make a point of recommending this to colleages and friends."
Reema Sachedina, Assisstant HR Manager at North Tees & Hartlepool NHS Foundation Trust – Co-ordinators Workshop
"The co-ordinators workshop was useful, informative and very thought-provoking. The workshop covered a variety of topics which met all of my objectives. I found that the pace was just right and would recommend attending as I gained new ideas that i will be trying. TCM provides continuing support and development for mediators."