Customer feedback by year

A selection of the incredible customer and delegate feedback that we receive every day.

2014
David Pires, Independent Mediator – Conflict Coaching
"This course, as far as I’m concerned, was a journey to a whole new world of (self) knowledge and qualifications in the field of mediation training and conflict coaching."
Marcia Lister, Family Mediator – Conflict Coaching
"Conflict Coaching was innovative, thoughtful, enlightening and empowering. It fulfilled all of my objectives and I very much enjoyed the course. I rate all aspects of the course a 5 out of 5 and I worked with a great bunch of people! I think TCM is a very innovative and forward thinking business."
Lindy Neuper, Cluster HRM, PPHE – Managing Difficult Conversations
"The course was insightful, fun, engaging, interactive, and rewarding. It was really great to get to know scenarios around the room. I rate all aspects of the course 5 out of 5! The pace of the course was just right and I would like to say thank you Brendan! I will share this learning with my team. I would recommend this to colleagues or friends."
Jacqui Court-Walker, HR Consultant at Cognitive HR – National Certificate in Workplace Mediation
"I found this course to be engaging, interesting, informative, valuable and professional. I particularly liked the level of energy maintained by the trainer. I would rate all aspects of the course as 5 out of 5. Thomas’ recollection of comments and analysis was incredible and accurate and the content of the course was really good. The pace of the course was right for me. I would say before attending the course I would rate my skills and knowledge as a 2 out of 10. After attending the course I would now rate my skills and knowledge 10 out of 10! I would recommend this course to a friend or colleague. I was totally focused on training supported by having confidence and strong belief in the experienced trainers practice in companies."
Nicky Goodwin, HR Advisor at Boodle Hatfield LLP – HR as a Mediator and Coach
"The HR as a Mediator and Coach course was excellent! It was informative, relevant, practical and skill focused. The course met my objectives. There was lots of interaction. The facilitator is a practitioner herself so she has practical, relevant, current experience. I rate every aspect of the course as 5 out of 5 with an exception of the knowledge and skills of the trainer which I rate as a 7 out of 5! I would recommend this course to other people."
Caroline Claupton-Thomas, Lawyer at Mentor Services – Managing Difficult Conversations
"The course was interesting fun, clever, as well as informative. The training fully met my objectives. Nicole was excellent and knows her project. She also made the course interesting. Nicole is also energetic and committed. The pace of the course was just right for me and I would recommend it to colleagues and friends."
Lisa Mack, Head of HR at Tate – National Certificate in Workplace Mediation
"The course was interesting and I received a lot of information. It was intense as there was a huge amount of learning. The group was great and they were all really nice people. The training room and break-out area both had good facilities. I wanted to have a better understanding of the process of mediation and we definitely covered that! Brendan has a lovely style and is very engaging; he is an excellent tutor and very patient. The pace of the course was just right. Overall it was a very useful course and I would recommend it to anyone who may be required to facilitate mediation process."
Vikki Fulton, HR Advisor at Radley – Practical Mediation Skills
"I found the Practical Mediation Skills course informative, collaborative and empowering. It was a new way of questioning and a new way of managing learning. I strongly agree that the course met all of my objectives. I was given plenty of useful handouts. In particular, I liked the role play and with this I gained feedback and confidence. I rated all aspects of the course as being very good. The pace of the course was just right for me. I would recommend this course to a friend."