FINANCE AND BANKING
TSB were keen to build on their track record for a positive workplace culture. TCM were commissioned to tailor and deliver our world class OCN accredited mediation skills training to their employees. TCM has also played a key role in the development and roll out of the TSB internal mediation scheme.
Aviva wanted to transform the way that they handled employee concerns and complaints. Working closely with TCM, Aviva have integrated an award winning in-house mediation scheme and a Resolution Procedure as an alternative to their traditional Grievance Procedure. TCM have delivered a substantial package of mediation and conflict resolution skills training for Aviva. The feedback has been outstanding.
PHARMACEUTICAL AND MANUFACTURING
Innogy SE wanted to make mediation a mainstream part of how their organisation dealt with concerns and conflicts at work. They approached TCM to help them to set up the infrastructure for their internal mediation scheme and to train a team of TCM Accredited Mediators. Read the full case study by clicking here
Wanting to develop even stronger employee relationships, PFW commissioned TCM to design and deliver a three phased training package. Phase one included OCN accredited mediation skills training for 12 senior managers, union reps and senior HR. Phases two and three comprised communication skills, collaborative problem solving and conflict resolution skills training for over two hundred managers and local CWU reps. Click here to read the full case study.
Our work with Royal Mail is one of TCM's proudest accomplishments. We have worked with Royal Mail Group unions leaders and senior managers for over five years to support their industrial relations (IR) strategy. This has included a substantial body of work including: setting up and running their industrial relations mediation scheme; mediating complex cases of bullying and harassment; establishing the infrastructure for the Royal Mail internal mediation scheme. Watch an interview with a Royal Mail HR Director by clicking here.
RETAILERS AND SUPERMARKETS
PRIVATE SECTOR OTHER
TELECOMS AND MEDIA
BT were one of the first major Uk companies to establish an internal mediation scheme. TCM ran an initial pilot for BT which was subsequently rolled out across the whole organisation. To date we have trained several TCM Accredited Mediators and we have run our highly acclaimed Practical Mediation Skills training for managers and HR across BT.
UK CIVIL SERVICE AND GOVERNMENT
TCM has trained members of the ministry of Housing, Communities and Local Government to be successfully certified mediators.