Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
2013
Yvette Morello, Safeguarding in Education Officer at Buckinghamshire County Council – Core Mediation Skills
"By attending this course, I wanted to improve my understanding of the process of mediation and improve my practice of it. During this fun, informative and stimulating day, I had the opportunity to reflect on my current practice of mediation and of course learn new skills. I also really enjoyed the style of delivery of this very experienced facilitator. Thank you Elaine!"
Susan Hunter, Adult Complaints and Performance Manager at the London Borough of Ealing – Core Mediation Skills
"I booked this course with the TCM Group to gain better understanding of mediation. This one day course was extremely useful and actually exceeded my expectations as it was interesting, it greatly increased my understanding and the practical exercises made it all the more enjoyable and thought provoking. I found this course with an internet search but I would gladly recommend it to a friend or colleague."
Jo Frere-Cook, Employee Relations Specialist at Harrods – Practical Mediation Skills
"This course was really hands-on, with a great balance between theory and practice. It was insightful, thought provoking and practical. The relevance of exercises, the knowledge and skills of the trainer and the delegates’ packs were just perfect. This course exceeded my expectations and I fell now more confident to set up and conduct mediations within my organisation."
Julie Wilcock, HR Advisor at St Nicholas Hospice Care – HR as Mediator and Peacemaker
"This course was helpful and full of practical knowledge and constructive ideas. My expectations have been completely achieved and I now feel more confident in my HR role. I learned about TCM via the internet and I would gladly recommend this course to a colleague or friend."
Louise Ashley, HR Manager at Savills UK Plc – HR as Mediator and Peacemaker
"I attended the "HR as Mediator and Peacemaker" course expecting to gain understanding of the mediation process. My expectations were fully met as in an interesting, fun and interactive atmosphere, TCM has allowed me to gain the skills and techniques necessary to mediate."
Sarah Johnson, HR Advisor at Unibet Ltd – HR as Mediator and Peacemaker
"As primary HR contact in the UK for Unibet, I found this course gave me good knowledge to build on in the workplace. The training was informative and the role playing was a great way to have concrete examples of how mediation works. Also TCM’s process for mediations (the S.I.N.G.E.R. structure) made this course clear and easy to follow."
Teresa Jennings, Clinical Psychologist at Northumbria Healthcare NHS Foundation Trust – Conflict Coaching
"This course was interesting, innovative and stimulating. I especially liked the interactive teaching style and the group discussion, these helped me achieve my expectations which were to gain skills to understand conflict coaching and apply them in my organisation. I would gladly recommend this training as thanks to it, I now feel more confident."
Denise Bagley, Subject Group Leader HR at the London South Bank University – Conflict Coaching
"The Conflict Coaching course gave us the opportunity to explore situations where real issues occur and learn about the skills and tools of conflict coaching. It was thought-provoking, challenging and gave us "space to think". It is extremely useful both for work-life and home-life, for personal and professional development. I chose the TCM Group because they seemed like a credible provider and my overall experience there was highly insightful!"
Jane Williams, HR Manager at Arcadia – Employee Engagement
"TCM chose a training approach with opportunities for group discussions which allowed us to learn from other delegates. The role plays enabled us to practice the tools and I am now more confident about my abilities to apply the learning to my role as a HR manager. The trainer was excellent and engaging, and overall the course was informative and insightful."
Marie Casey, CEO of Support Empower Advocate Promote (SEAP) – Employee Engagement
"The Employee Engagement course delivered by TCM is a knowledgeable and practical experience run by skilled and experienced trainers. I expected to gain skills to find ways to engage staff, particularly at times of change or transition. All I can say is this course really understands what employee engagement is and offers key practical examples on how to improve it."
