Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
2013
Lucy Carter, HR Manager at IPG Mediabrands – HR as Mediator & Peacemaker
"I joined this course expecting to gain a good understanding of mediation and its basic principles. This course has fully achieved my expectations as the trainer was very engaging and knowledgeable and I really enjoyed the practical examples. This course was extremely useful and I found it practical engaging and rewarding. As an HR manager I now feel more confident to apply these skills in my workplace."
Elizabeth Pilliere, Team Leader at the Museum of London – Managing Difficult Conversations
"I chose The TCM Group on the back of a recommendation from my line manager. The course material was excellent, the course was very interesting and we all received excellent tips and insight. As a result of this training, I know feel more confident to deal with uncomfortable situations at work. I would definitely recommend this course to people who are unconfident managing difficult conversations or tackling negative behaviour."
Sue Deane, HR Administrator at Global Infusion Group – Managing Difficult Conversations
"I wanted to gain more knowledge and confidence in order to handle difficult situations at work. This was fully achieved. TCM’s delivery was very professional and informative. A day well invested for my professional development."
Jo Mutch, Senior ER Manager at Deloitte – National Certificate in Workplace Mediation
"This is a great course, able to provide delegates with the confidence and skills to effectively mediate disputes and difficult situations. Thank you!"
Maria Robinson, Human Resources & Risk Management at DHL – Core Mediation Skills
"This course was informative, interactive and overall I found it extremely useful. The trainer adapted the structure of the course to meet the delegates’ requirements. The course was fluid and the pace of training was just right."
Kat Burrell, HR Officer at Europe at Masternaut – HR as Mediator and Peacemaker
"I chose TCM based on their reputation for their quality of training. TCM’s course was thorough, enjoyable, in-depth and very useful. Overall a fantastic training session. Thank you!"
Karen Corish, HR Operations Manager at Morgan Sindall Plc – HR as Mediator and Peacemaker
"There is more to mediation than I thought. This course gives you great insight and equips delegates with good and practical techniques. This was a very informative and interesting day for me. I would definitely recommend this course to my colleagues or friends."
Rebecca Ryan, HR Advisor at Chelsea & Westminster Hospital NHS Foundation Trust – Practical Mediation Skills
"A colleague of mine recommended the course and The TCM Group. I needed practical skills to facilitate difficult conversations at work. This course has fully achieved my expectations and has provided me with more confidence. The standard of training and the knowledge of the trainer were excellent."
Anna Stretton, Regional HR Advisor at Alliance Medical – Practical Mediation Skills
"I chose TCM because they offer real value for money compared to other providers. This course was interesting, informative and overall extremely useful for my career development. I feel more confident and more comfortable to put the skills I have learned in practise. I will definitely recommend this course to my colleagues."
Stacey Baptiste, HR Advisor at DHL – National Certificate in Workplace Mediation
"This course is just brilliant. I enjoyed the frequent role plays and the trainer’s tips and feedback. This course has exceeded my expectations. I feel as though I am ready to practise a real mediation session. TCM are a very professional organisation, able to provide delegates with valuable skills, practise and confidence for becoming a successful mediator."
