Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
2012 & earlier
Baljeet Mann, Diversity Strategy and Recruitment Manager at The Planning Inspectorate
"The Planning Inspectorate wished to create a workplace where all staff could resolve their differences speedily and effectively without the stress that is so commonly associated with workplace conflict. We are delighted to have been able to develop this partnership with TCM to enable these aims to be met."
SSAFA Personnel Jun-09
"Mediation was a great move forward, it has made me think about others feelings and communicate better with my colleagues. It has made me understand the need to resolve situations before they escalate to the need for mediation."
SSAFA Personnel Jun-09
"I wish mediation had been used earlier in the conflict process; this would have been helpful and cost effective to my organisation. It has been a great step forward."
Senior Manager, Government Agency May-09
"The mediation was excellent – very effective. I would definitely call on TCM again, if required."
Senior Manager, Government Agency. Jun-09
"This was a more beneficial experience than I anticipated. The opportunity to address the issues was essential and wouldn’t have occurred without TCM involvement."
Senior Manager, Government Agency May-09
"The mediators were very helpful; the outcome was very positive."
Mark Turner, The University of Southampton.
"The enthusiasm and professionalism of the trainers was an inspiration."
Tony Cooper, Head of Staff Development, The University of Southampton
"One of the most challenging and empowering development days I have attended in ages!"
Mary Siddall, Senior Legal Advisor, University of Southampton Internal Mediation Scheme
"TCM have trained our mediators and they have brought a huge amount of energy and enthusiasm to the subject. This has inspired us to set up our own scheme which is now showing us real benefits in terms of managing dispute resolution. ‘Like many large organisations, we have a lot of staff complaints, disputes, lots of conflict in the workplace which is very draining on everyone who becomes involved with it. And using TCM to help set up our mediation service has given us a completely different option in terms of managing that conflict."
Sujita Patel Internal Mediator, Hammersmith Hospital NHS Trust
"The TCM Group was invited to train mediators as part of setting up a mediation scheme for Hammersmith Hospitals NHS Trust. The accredited mediation training is an excellent and varied course that holds your interest and attention all the way through. TCM trainers also provide outstanding support and guidance at all stages of learning to be a workplace mediator."
