Customer feedback by year
A selection of the incredible customer and delegate feedback that we receive every day.
2012 & earlier
Erica Catherine Humphries, Personal Secretary at Isle of Man Government, Department of Health & Social Security National Certificate in Workplace Mediation, October 2011
"A great course! I learnt skills that everyone should know. It has made me evangelise mediation to anyone who will listen!"
Linda Anne Quennell, Clinical specialist Occupational Therapy at Isle of Man Government, Department of Health & Social Security National Certificate in Workplace Mediation, October 2011
"During this course, I have to think about my own triggers. Working with people from all over organisation really made me think about my own communication style."
Sue Wilson, District Nurse Team Leader at the Isle of Man Government, Department of Health & Social Security National Certificate in Workplace Mediation, October 2011
"I actually liked the role plays. I didn’t think I would but I found them useful to appreciate practising mediation."
Patricia Crampton, HR manager-Equalities at Birbeck, University of London HR as Mediator and Peacemaker, October 2011
"I overall enjoyed the 2 day-training. I particularly liked the role play which gave a preview into how conflict could escalate and measures required to deal the situation."
Teresa Jennings, Clinical Psychologist at Northumbria Healthcare NHS Foundation Trust Continuing Professional Development for Mediators, September 2011
"Dynamic, fun, supportive and interesting. During this course, we have learnt from each other and gone through a "live" case."
Judita Gosar, Volunteer National Certificate in Workplace Mediation, September 2011
"I recommend the course, it can be useful at work, in private life and in committies. I learned how to deal with situations real examples."
Karen Lonsdale, Facilities Manager at the Cheltenham Borough Council Practical Mediation Skills, September 2011
"Mediation is a new subject for me and this course was well delivered and structured. I usually hate role-play, but this was OK, thanks to the relaxed atmosphere!"
Ben Sherman, Car park Manager at the Chelmsford Borough Council Practical Mediation Skills, September 2011
"Solving arguments has never been so much fun! It was enlightening, helpful and informative."
Suzanne Ingman, Senior HR Consultant at S.C. Brown Associates Ltd Professional Mediators Association Day, June 2011
"A very worthwhile event – despite undertaking mediation on a fairly regular basis, it was useful to be reminded of key activities to avoid getting into bad habits."
Kelly Ritchie, ER Specialist, Citi Group Professional Mediators’ Association Day, January 2011
"I would love to be able to attend further PMA days or TCM events as this has been an invaluable experience for me. I am particularly interested in the ‘coordinator network’ that you have established as I feel I would really benefit from it."
