Sue is a skilled and experienced mediator, investigator, consultant and trainer who joined TCM as an associate in 2013. She enjoys working with people to resolve conflict and improve practice and performance in a constructive and empowering way.

She worked for over 30 years in the public sector to Director level, achieving national and international recognition for high standards in her area of expertise. She held responsibility for nearly 200 staff, large budgets, and managing performance and achievement of expected outcomes. She was also responsible for HR issues commensurate with her role. These included negotiations, investigations and mediation internally, as well as with partner organisations. Due to her strong mediation and negotiation skills she was frequently asked to act as an independent mediator in other parts of the organisation.

Sue enjoys helping staff develop good practice, and continues to provide expert training and consultancy, nationally and internationally, as well as project management and strategic planning on a self-employed basis. Finding mediation provided considerable personal satisfaction she decided to offer mediation and investigation services through her own company and more recently with TCM. She has recently provided mediation for the public, private and ‘not for profit’ sector.

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At a glance

Responsibilities at TCM

Workplace Mediation

Workplace Investigations

Delivery of Training

Sue specialises in:

Accredited Mediation

Core and Practical Mediation Skills

Team Mediation and Facilitation

Challenging Conversations

Conflict Management Skills

Qualifications and Awards

National Certificate in Workplace Mediation